故障申告受理 的英文怎麼說
中文拼音 [gùzhàngshēngàoshòulǐ]
故障申告受理
英文
fault complaint handling- 故 : Ⅰ名詞1 （事故） event; incident; happening; accident 2 （原因） cause; reason 3 （朋友; 友情） fr...
- 障 : Ⅰ動詞（阻隔; 遮擋） block; hinder; obstruct Ⅱ名詞（遮擋物） barrier; block; obstacle
- 申 : Ⅰ動詞（說明; 陳述） state; express; explain Ⅱ名詞1 （地支的第九位） the ninth of the twelve earth...
- 告 : 告動詞（由上至下告知） officially announce
- 理 : Ⅰ名詞1 （物質組織的條紋） texture; grain （in wood skin etc ） 2 （道理;事理） reason; logic; tru...
- 故障 : hitch; breakdown; stoppage; fault; faulting; accident; blunder; bug; conk; failure; impairment; i...
- 申告 : statement
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The common information they need are various types of job standards, operation regulations and working data. operators need telephone number list, formulated vocabulary, problem process program, while technicians need the working status information of the equipment ( normal, abnormal, busy, idle ), exception handles, routine maintenance procedures and the equipment configure data. the users of controlling layer are directors in charge of administration or technology who concerned with the operation of ccs
他們所需的信息主要有:各類工作標準、操作規程、業務資料，如話務員需要電話號碼簿、接轉規范用語、疑難問題處理程序及案例;糾察員需要話務員接續過程錄音、用戶申告內容和糾察評分標準;技術員需要設備工作狀態（正常、異常、繁忙、空閑）信息、故障處理程序、例行維護程序、設備配置資料;受訓人員需要訓練課程計劃、教學課件等。The state - owned communications companies, just ending their transition from planned economy, have to be strict with their self - remolding in matters including market research, product development, marketing, service acceptance, service activation, maintenance, trouble reporting and shooting as well as billing and accounts. in addition, they should also solve all customers dissatisfaction and accomplish the transition from only doing tasks assigned by the state to the self - recognition of being service companies
作為剛剛從計劃體制轉型的國有企業，通信企業在市場調研、新通信產品開發、市場營銷、業務受理、業務開通、業務維護、故障申告與處理、計費帳務等環節，需要精益求精地實現自我改造，改變所有用戶不滿意的地方，真正實現從"任務型企業"向"服務型企業"的轉型。
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