顧客介面體系 的英文怎麼說
中文拼音 [gùkèjièmiàntǐxì]
顧客介面體系
英文
customer interface infrastructure- 顧 : Ⅰ動詞1 （轉過頭來看; 看） turn round and look at; look back; look at 2 （注意; 照管） take into a...
- 面 : Ⅰ名詞1 （頭的前部; 臉） face 2 （物體的表面） surface; top 3 （外露的一層或正面） outside; the ri...
- 體 : 體構詞成分。
- 系 : 系動詞（打結; 扣） tie; fasten; do up; button up
- 顧客 : customer; shopper; client; patient
- 介面 : joggle; nozzle; mouthpiece; [計算機] interface
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This paper begins with the summary of concept model and evaluation model of customer satisfaction theory and its measurement methods, and introduces the measurement model and evaluation indices system used in this paper ; then it explains how to analysis the results by using the matrix of satisfaction - importance with the combination of classify of measurement indices ; and when it comes to the research on the value relationship between customer satisfaction and performance, this paper establishes the shine model, which describes the relation between satisfaction indices, service function and enterprises " activities. then it conies up with the thoughts system of performance management for service enterprises. at last, it analysis " the present situation of customer satisfaction with shijiazhuang branch of railway communication and information co. ltd
本文先後從概念模型研究和度量模型兩方面綜述了顧客滿意的基本理論及測度方法，並介紹了本研究採用的測量模型和評價指標體系；進而闡述了如何用滿意度? ?重要度矩陣結合按相關性的指標分類來對測評結果進行分析；然後，在研究顧客滿意與企業績效的價值關系時，構建了顧客滿意測評指標、服務屬性和企業活動之間的映射模型；接著提出了績效管理的基本思想體系；最後，針對鐵通石家莊分公司用戶滿意度狀況進行了實例分析。
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