顧客服務決策 的英文怎麼說
中文拼音 [gùkèbìwùjuécè]
顧客服務決策
英文
customer-service decision- 顧 : Ⅰ動詞1 (轉過頭來看; 看) turn round and look at; look back; look at 2 (注意; 照管) take into a...
- 服 : 服量詞(用於中藥; 劑) dose
- 務 : Ⅰ名詞1 (事情) affair; business 2 (姓氏) a surname Ⅱ動詞1 (從事; 致力) be engaged in; devote...
- 決 : Ⅰ動詞1 (作出主張; 決定) decide; determine 2 (執行死刑; 殺死) execute a person 3 (裂開; 斷開...
- 策 : Ⅰ名詞1 (通「冊」 古代寫字用的竹片或木片) bamboo or wooden slips used for writing on in ancient ...
- 顧客 : customer; shopper; client; patient
- 服務 : give service to; be in the service of; serve
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In its own process and products during their service life, aims at minimizing the use of energy and emissions that are harmful for environment and health, and produces relevant information to customers for their decision making ”
在產品建造及服務年限的過程中,以減少排放最少對人體及環境的有害物質為標,並充分提供相關信息供顧客做決策。Servqual is used in measuring service quality ( “ gap ” ) ; customer participation questionnaire is used to test the effort extent of the customer when they were involved in the service
Servqual問卷用於測量服務質量;顧客參與部分問卷用以測量顧客在消費決策過程中所付出努力的程度。It stipulates that the service is non - preemptive, and the service has not decision time, that is to say that the server is not just idle only if the queues have customers, moreover the server serves these queues according to the priority
此規貝11規定服務臺服務是非搶先的,並且是不帶決策延遲的,即只要隊列有顧客,服務臺就不輪空,並按優先級高低對各隊列進行服務顯然此模型得到的結果是個理想值,不能應用於實際In the first section, the service rule is detailedly presented. it stipulates that the service of the server is non - preemptive, and beforehand decides which queue will be served the next time, so as to try to avoid idleness of the server
第一節詳細地給出了服務規則,此規則規定服務臺服務是非搶先的,並且預先決策下一個時間段服務臺將服務哪個隊列顧客,以盡量避免服務臺輪空。Regarding it, i would give my countermeasures and suggestion on upgrading the cs of domestic financial services, successively in the point of view of the management of customer expectations, the management of customer perceptions and the balance management : ( 1 ) to manage customer expectations by clarifying, communicating with and choosing customers ; ( 2 ) to improve customer perceptions depending on establishing the " customer - focused " merchanism, reconstructing processes of frnanical services and enhancing the leverage factor of employees ; ( 3 ) to balance customer expectations and perceptions by remedying services, according to the theory of " windows of customers " and " customer mentality "
第三部分,在上述理論與實證研究的基礎上,根據顧客滿意度形成的機理,從顧客期望管理、改善顧客感知,以及均衡顧客期望與感知三方面,提出了改善我國金融服務顧客滿意度的建議:通過識別、溝通、篩選顧客來管理顧客期望;以建立「以顧客為中心」的決策機制,再造金融服務流程、提升員工的杠桿因素等手段,改善顧客的服務感知;依據「顧客之窗」原理,運用顧客心理理論,採取補救服務的策略實現顧客感知與期望的均衡。It ' s a pity that although there are many papers and articles focused on data mining published every year, most of them deal with data mining concept and abstract algorithm theory, it is hardly to see their real implementation and application, in this context, when i was in my graduate exercitation in a company in beijing, which focus on developing supermarket software, i joined and completed an olap ( online analytical processing ) project, merchandise analysis and sale report system, which based on microsoft analysis service and microsoft sql server. i also design and implement three important algorithms : merchandise association rule algorithm based on multi - level merchandise category, supermarket member customer shopping frequent sequence generating algorithm, customer classification ( decision tree ) algorithm which based on information entropy and conditional probability tree, and they all achieve expected result
本文作者在實習期間,參與並完成了基於微軟分析服務器的銷售分析與報表系統;並在公司即將開始的數據挖掘項目中,完成了多個重要演算法的設計和c + +程序實現:基於多層分類商品樹的商品關聯規則演算法,會員顧客的購物頻繁序列模式產生演算法;基於信息熵理論和條件概率樹的會員顧客分類(決策樹)演算法,並分別使用數據進行了測試,取得了較好的結果。The study is focus on the defects and counter - measures in the marketing of life insurance company the trails of thought it follows are : revealing defects in such link as conception, system, product, manpower, medium etc. by probing marketing of life insurance company ; analyzing the effects that the defects have on the agent, customer, life insurance company and finance of society ; then from the organizing, jibenfa, product, training etc. seeking the cause for defects of marketing ; and coming up with the corresponding measures on the defects. researches and practices have shown the following defects exist : 1. the unsound conception of marketing, 2. the imperfect " jibenfa ", 3. the ineffective product developing, 4. the lack of character, 5. the single of marketing medium, the backward of cyber marketing
論文的研究思路是:通過對近幾年國內壽險營銷的考察,發現壽險公司在市場營銷理念、壽險產品的開發設計、壽險營銷「基本法」 ,壽險營銷人員素質、營銷渠道等方面存在許多問題;從壽險營銷與公司企業形象、客戶滿意度和忠誠度、公司競爭力的關系出發,分析壽險營銷存在的問題對壽險行業風險的加大、代理人隊伍的不穩定、產品與市場需求脫節、客戶與壽險公司的信息不暢等方面的影響;從壽險公司體制滯后、內部管理不規范、外部營銷環境不成熟、產品及服務創新技術含量低等各方面分析壽險公司市場營銷問題存在的原因;從樹立「 cs 」服務理念,實現「顧客滿意」 ,開發創新性、 「復合型」壽險產品,穩妥發展壽險產品「證券化」 ,適時完善營銷「基本法」 ,整頓營銷隊伍,提高壽險營銷人員整體素質,開發新型壽險銷渠道等多方面提出解決壽險營銷中存在問題的相關對策。4. there were many economic factors that influenced decision - making model of logistics outsourcing. resumptively, they could be separated into five kinds : administrant cost, the level of customer services, transaction cost, professional technologies, direct cost for logistics
影響企業物流外包決策的經濟因素眾多,概括起來可以分為五大類:管理成本、顧客服務水平、交易成本、專業技術、物流直接成本。 5Contrasted with the demand of integrated marketing strategies and the 7p ' s service mixes, it delivers our hotel ' s stp strategy and marketing tactics, such as product innovation, price, place, imc tactics and customer relationships management tactics. through which we can frame out a series of feasible marketing strategy to look forward to the trend orientation in the future hotel industry, at the mean while, making well preparation in mentality and in action, facing the challenge
對照服務業營銷7p ' s要求,對河北民航酒店的相關服務營銷組合策略進行研究,以制訂出一套切實可行的酒店營銷策略,具體包括酒店產品服務創新策略、基於顧客認知價值的酒店定價策略、銷售渠道策略、整合營銷溝通策略以及客戶關系管理策略,以期有效地解決酒店的營銷問題,能很好地促進酒店的經營管理合業績。This paper focuses on the research and measurement of customer satisfaction of hunan power transmission and substation construction company, based on the analysis of their market environment and marketing status quo, and comes out with the conclusion that the construction process of projects, the relationship with the customers, and the service quality are the key factors impacting the satisfaction of power project customers. upon this conclusion, this paper presents new idea to exploit market, and appreciate tactic of marketing mix for electric power construction companies, that is, transferring the focus on those indices for the sake of themselves such as market rate, margin rate etc, to the customer satisfaction index that reflecting customers ’ requirement, and from the phase of ‘ sale ’, to the phase of ‘ do ’ ; at the same time, this paper establishes a set of scientific model and methodology for the marketing decision of power construction companies, instead of the decision making by intuition
本次研究在對湖南送變電公司市場環境和企業營銷現狀進行分析的基礎上,進行湖南送變電公司顧客滿意度調查和測評,得出了工程產品的施工過程、最終輸出以及與顧客關系、服務質量是影響送變電公司顧客滿意度的主要因素的結論,據此改進市場營銷組合策略,為送變電施工企業市場開拓打開了新的思路,將市場營銷策略選擇的著眼點從市場佔有率、利潤率等基於自身需要的指標上轉移到體現顧客需求的顧客滿意度指標上,將關注重心從產品銷售階段轉移到送變電工程產品施工階段;同時也為送變電公司進行營銷決策建立一種科學合理的模型和方法,避免憑自己的直覺作出營銷決策。In theory part, according to analyzing customers behaviors during their consumption process customer participation can be divided into four dimensions. they are preparation ( information collection ), joining in service design and standard building up, interaction with the employees of the enterprise, and “ word of mouth ” delivery
本研究首先建立理論架構,通過分析顧客在整個消費決策過程中的行為,將參與分為信息的搜集;參與飯店服務產品的設計與標準的制定;與員工溝通互動;傳播口碑四個維度。Our experienced team of it professionals work in partnership with customers to create a number of turnkey solutions for it applications. we offer development and consultancy services for it infrastructure and facilities planning, software evaluation as well as systems and application improvements
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