crm group 中文意思是什麼
crm group
解釋
時惠環球-
The main content of this paper includes the following aspects : on the basis of discussing the necessity of implementing crm in china ' s air cargo industry, this paper firstly designs and builds the air cargo analytical crm data warehouse and realizes olap analysis on it. then, this paper segments the air cargo customers and derives the formulas of calculating customer life cycle value ( clv ). finally, this paper analyzes air cargo customer group characteristics and customers " service demand by using data mining algorithms of attribute - oriented induction and association rule
本文主要做了以下幾方面的研究工作：一是討論了航空貨運未來的發展與客戶關系管理的關系；二是設計並構建了航空貨運分析型crm數據倉庫，並在其上實現了多維分析；三是進行了航空貨運客戶細分並推導了計算航空貨運客戶生命周期價值的公式；四是應用了面向屬性的歸納和關聯規則等數據挖掘演算法進行了航空貨運客戶群特徵分析和貨主服務需求分析。 -
Danjiang cement group co., ltd is the biggest cement company in northeast china, which was very glorious from 1996 to 1999 and then had gradually bad profits, what measures should be done to make the company return to the front main self - contradict, by careful argument, combined together with various manage theories and the domestic and international successful business enterprise case studying, the writer believe putting customer relationship management ( crm ) into the company is an effective measure to break the current predicament of company
丹江水泥集團公司是東北地區最大的水泥生產基地，在經歷了1999年至2001年的輝煌后逐步走向了衰落，公司如何重塑輝煌?筆者經過仔細論證和推理，結合公司經營管理現狀，通過對多種管理理論的分析和國內外成功企業案例研究，認為在公司實施客戶關系管理是擺脫當前困境的突破口。 -
Gartner group raised crm concept in 1990 ' s. crm is a series of project about how to deal with customer ' s problems. after china ' s entering wto, more and more enterprise realize the importance of crm, bank is one of them
90年代gartnergroup提出客戶關系管理的概念，客戶關系管理可以說是針對一系列與客戶有關的問題的處理方案。隨著中國加入wto ，許多企業已經認識到了crm的重要性，銀行就是其中一個典型的例子。
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