customer-based culture 中文意思是什麼
customer-based culture
解釋
以客為本的精神；以客為本的服務文化-
Finally, the author makes five responses : bank mergers and acquisitions of strategic investors ; strengthening the financial technology innovation ; using assets securitization technology ; developing vigorously intermediate business ; establishing a " customer - based " management system ; setting up a unique corporate culture
最後，提出了五個方面的對策:銀行並購和引進戰略投資者、加強金融科技創新、運用資產證券化技術、大力發展中間業務、建立「以客戶為中心」的管理體系和創建有特色的企業文化。 -
The way and content of this thesis are as followed : ( 1 ) based on briefly describing the company present condition and problems of management with analysis of such question, this thesis pointes out that putting crm into practice is an effective measure to resolve manage bottleneck, then research its feasibility and definite its line degree in the practice ; ( 2 ) analyze the importance of ex - period preparing work to put crm into practice ; ( 3 ) adjust the company ' s business enterprise culture to replace and recreate the reforming atmosphere to guarantee such work in a low cost with smoothly progress ; ( 4 ) analyze the buildup construction of the company and the business process, aim at the unreasonable construction to proceeds with business process to give a new life, especially at changing the company organization construction with the business process re - engineering ( bpr ) ; ( 5 ) apply the theory of customer letting the worth and the method of customer ' s pyramid divide into section, collect the customer ' s data with the t echnique of american broadcast company to customer data analysis with categorize, provide knowledge to be used by the leaders and help them make the correct decision ; ( 6 ) according to the knowledge of data refined, application wooden pail theories with leaking a theories, aiming at the weak link of company management, make out the concrete strategy to increase the customer ' s satisfaction and loyalty
本文研究的思路和內容是： （ 1 ）簡述公司經營管理現狀，以公司經營和管理現狀為研究基礎，解析出實施客戶關系管理是解決管理瓶頸的突破口和切入點，然後對公司實施客戶關系管理的可行性加以研究和論證，明確了實施可行度； （ 2 ）解析實施客戶關系管理前期準備工作的重要性，明確高層領導參與和支持的必要性，建立實施項目管理組，並作好實施規劃工作； （ 3 ）調整公司的企業文化，為組織變革創造改革氛圍，以保證實施的低成本和順利進行； （ 4 ）分析公司的組織結構和業務流程，針對不合理結構和業務流程進行再造，重點是運用業務流程再造理論改變公司組織結構和業務流程； （ 5 ）運用客戶讓渡價值理論原理收集客戶資料，運用客戶金字塔和abc分類法對客戶資料分析和歸類，運用客戶管理信息系統，利用數據庫技術和數據挖掘技術對客戶資料進行科學分析和歸納，提煉成供決策領導層使用並能做出正確決策的知識； （ 6 ）根據所提煉出的知識，運用木桶理論和漏桶理論，針對公司管理薄弱環節分析公司應該採取的客戶維系策略，制定適合公司發展的以提高客戶滿意度和忠誠度為目的的具體策略。 -
Including detailed process, exercisabie programms and correlation documents. third to eastablish corporation culture pursuing total customer satisfaction, and control the whole process quality based on csas to realize the quality framework whose core is customer satisfaction. and we should insist on advancing customer satisfaction by real - time monitoring csas and improving service qualities or standards to realize customer royalty form total customer satisfaction
包括了詳細的工作流程、可操作程序文件和相關的文件表格；三、創建追求顧客全面滿意的企業文化，根據顧客滿意預警系統提升滿意度的基礎，控制整個工作流程的服務質量，實現以顧客滿意為核心的大質量體系，同時堅持提高顧客滿意度，以顧客完全滿意為目標，通過預警系統的實時監控，不斷提高服務質量和改進服務標準，以顧客全面滿意來實現顧客忠誠。 -
Customer - based culture
以客為本的精神 -
Ensures implementation of the service quality strategy that aims to promote efficiency and continuous improvement through development of quality management initiatives and customer - based culture
負責推行優質服務策略，透過引入優質管理措施、推廣以服務市民為本的文化，促進效率和不斷改善服務。 -
Is responsible for implementing the strategy on service quality which aims to promote efficiency and continuous improvement through the development of quality management initiatives and a customer - based culture
負責落實優質服務策略，透過發展優質管理措施及推廣以服務市民為本的文化，促進效率和不斷改善服務。
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