positive customer service 中文意思是什麼
positive customer service
解釋
主動的客戶服務-
Accept challenge ; able to cope with great working pressure ; positive working attitude with strong communication ability and service awareness for customer ; able to cooperate and work as a team
勇於挑戰，能適應較大的工作壓力，工作積極主動，很強的溝通能力，強烈的客戶服務意識，良好的團隊合作精神。 -
The structure validity of the scale is fairly good as well as its quite good reliability. take their costs into account, customer satisfaction has high positive correlation with their cognition about the service, but the relationship between customer cognition and their satisfaction may be nonlinear, logistic regression can be the best description of it
本研究還發現顧客對產品或服務質量的感知與其滿意度高度正相關，與顧客投入負相關，自我報告的滿意程度與其投入也是負相關，顧客對產品或服務質量的感知要比顧客自我報告的滿意程度可靠，邏輯斯蒂回歸較好地描述了三者之間的關系。 -
Problem solving, creativity, sales process, compliance, customer relations, rewarding performance, service standards, communication, positive business assertiveness, management development, microskills, customer satisfaction, client needs analysis, personal effectiveness, on the job coaching, technology applications are just some of the areas her techniques and tools have been built to support
解決問題，創造力，銷售過程，可塑性，客戶關系，績效獎勵，服務標準，交流，確立積極的商業自信心，管理發展，微觀技術，客戶滿意度，客戶需求分析，個人效率，在職工作教練和技術應用等，以上列舉的只是她能教練的領域的一小部分。 -
The results of the study demonstrates that the main idea of the balanced scorecard has positive and instructive impact on our state - owned enterprises in understanding that products should be market - oriented, service be customer - centered so as to strengthen competitiveness and improve the operation valuation system of state - owned enterprises. however there is steel room for the method to be improved based on the characteristics of our state - owned enterprises. besides there is a big difference between the method and the practice in deciding the importance of weighted parameter of the indicators obtained from the balanced scorecard valuation of financial, customer, the internal business process, the learning and growth. the above - mentioned conclusions will help us to further study and apply the balanced scorecard method with the aim to strengthen the competitiveness and keep sustainable development of our state - owned enterprises
本課題研究的實證結果顯示：平衡計分法的基本原理對我國國有企業逐步真正樹立以顧客為核心的思想、以市場需求為導向、不斷提高核心競爭能力、促進國有企業經營績效的改進具有積極的理論指導作用。同時，該方法在國有企業應用中也存在某些方面的局限性而還需要針對我國國有企業特性進一步改進與發展。另外，經過研究還發現，對國內外文獻中專家普遍強調的關于平衡計分卡中財務、顧客、內部經營過程和學習與成長等四個方面業績評價指標的重要性權數確定問題，與企業實際應用中的情況存在很大的差異性。 -
The tested path analysis model showed direct positive effects for preparation, joining in service design and standard building up, interaction with the employees of the enterprise, and “ word of mouth ” delivery on the “ gap ”, indicating that the more participation of customer in the service process, the shorter the gap between customer expectation and perception, namely the more participation of customer will lead to higher service quality
此外，還對顧客參與的四個維度與服務質量的關系進行了獨立樣本t檢驗、相關分析以及路徑分析。經過統計分析得出以下主要研究結論:顧客參與的四個維度均與「差距」之間存在直接相關關系，說明顧客參與程度越高對服務質量差距的彌合程度就越高，即顧客參與程度越高其所感受到的服務質量越高。 -
The general perception of the governments concerned is that these reforms have, together with other public sector management improvements, had a substantial positive impact on overall civil service performance, in terms of more flexible and effective resource management, improved efficiency and service quality, greater transparency and accountability, reduced numbers and total salary outlays, and the engendering of a more customer focused performance culture
這些國家的政府一般認為這些改革與公營部門管理方面的其他改善措施，對公務員隊伍的整體表現有重要的正面影響，例如：加強資源管理的靈活性和成效，提高效率和服務質素加強透明度和問責性精簡公務員隊伍的規模，減省其薪酬開支協助公務員隊伍培養以客為本的績效文化。 -
Third, quality policy : the strict management, the positive control, provide the high quality product and the service for the customer
三質量方針：嚴格管理全面控制，為客戶提供優質的產品和服務。 -
Under the management tenet that the corporation is persisting in " not to be had the quality, and does not have that the prosperous gallops " constantly absorbing the new scientific and technical payoffs, and constantly opens up innovateing, the positive and competition of international market at the same time the need in enlargements, with customer is gained in the sincere service
公司在堅持「沒有質量，就沒有鑫騰」的經營宗旨下，不斷吸取新的科技成果，不斷開拓創新，在擴大內需的同時積極與國際市場競爭，以真誠的服務贏得客戶。 -
The conclusions are ; customer expectation is positive associated to customer quality, but negative associated to customer satisfaction ; the relationship between service quality and customer ' s loyalty is mediated by customer value and satisfaction ; customer value has greater impact on customer ' s loyalty than customer satisfaction ; the relationships between satisfaction, service quality and customer ' s loyalty are fully mediated by customer value ; the better the result of service recovery is, the more remarkable the customer value, service quality and satisfaction will be, and customer ' s loyalty will also be dropped
研究表明，顧客期望與顧客感知服務質量正相關，與顧客滿意負相關；服務質量對顧客忠誠沒有直接影響，但通過顧客價值和顧客滿意起間接作用；顧客價值比顧客滿意對顧客忠誠的影響更大；服務補救效果對顧客行為忠誠有直接影響，顧客滿意和服務質量不對顧客忠誠產生直接影響，而是通過顧客價值對顧客忠誠產生間接影響；服務補救效果與顧客價值、服務質量、顧客滿意正相關，對顧客忠誠有正向影響。
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