忠滿江 的英文怎麼說
中文拼音 [zhōngmǎnjiāng]
忠滿江
英文
chungman gang-
Oliva, t. a., r. l. oliver, and i. macmilian ( 1992 ), “ a catastrophe model for developing service satisfaction strategies, ” journal of marketing, vol. 56, pp. 83 - 92
尚郁慧（民87 ） ，本國一般銀行顧客滿意度與忠程度關系之研究，未出版碩士論文，淡江大學管理科學研究所。2. using servqual standard scales as a major part of the questionnaire, a survey focusing on customer expectations, customer perceptions and other relative factors is conducted on retailing bank consumers in zhejiang province. a gap analysis, an exploratory factor analysis, correlation matrix and cross - tabs are put into practice, which could contribute to explaining, objectively and quantitatively, the present situation of the cs in china, especially in zhejiang province, and also demonstrating the relationship between the cs and other factors, such as the customer loyalty, in the fspc
第二部分，以浙江省銀行業零售顧客為對象，利用servqual方法對顧客期望值、顧客感知值及相關因素進行了測定；運用缺口分析、探測性因子分析、相關矩陣分析、 cross - tabs分析等方法，客觀地、定量地揭示了金融服務顧客滿意度的現狀，分析了顧客滿意度與「鏈」中相關要素（如，顧客忠誠度）的關系，填補了國內該領域研究的空白。
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