顧客滿意過程 的英文怎麼說

中文拼音 [gùkèmǎnyìguòchéng]
顧客滿意過程 英文
customer satisfying process
  • 顧 : Ⅰ動詞1 （轉過頭來看; 看） turn round and look at; look back; look at 2 （注意; 照管） take into a...
  • 滿 : Ⅰ形容詞1 （全部充實; 達到容量的極點） full; filled; packed 2 （滿足） satisfied; contented; conte...
  • 意 : Ⅰ名詞1 （意思） meaning; idea 2 （心愿; 願望） wish; desire; intention 3 （人或事物流露的情態）su...
  • 過 : 過Ⅰ動詞[口語] （超越） go beyond the limit; undue; excessiveⅡ名詞（姓氏） a surname
  • 程 : 名詞1 （規章; 法式） rule; regulation 2 （進度; 程序） order; procedure 3 （路途; 一段路） journe...
  • 顧客 : customer; shopper; client; patient
  • 滿意 : satisfied; pleased
  • 過程 : process; procedure; transversion; plication; course
  1. Enterprises must compare with the best satisfaction value after receiving the index satisfaction at all levels, find out one ' s own advantage and disparity from it, implement and improve, about improve model question that input and output maximized in fact, enterprises are in a situation that the capital cost is certain, the rational input to each index of distribution, make customer satisfaction get the greatest improvement customer satisfaction test and assessment is a dynamic course, enterprises must also implement a lot of investigations, measure satisfaction value many times, in order to check the impro ved result, cany on essential adjustment, make the improvement scheme correspond to reality

    企業在得到各級指標滿意度之後，必須與最佳滿意度值比較，從中找出自己的優勢和差距，實施改進，關于改進模型實際上是投入產出最大化的問題，企業在投資額一定的情況下，合理的分配對各個指標的投入，使得顧客滿意度得到最大的提高。顧客滿意度測評是一個動態的過程，企業還必須實行多次調查，多次測量滿意度值，以檢查改進的效果，進行必要的調整，使得改進方案符合實際。
  2. This study is to present the process of a high - level customer contact companies setting up the strategy of customer satisfaction. for service industry companies, setting up and implementing the strategy is very important and complex considering the intangible nature, the inseparability of production and consumption, the perishability and changeability of service

    考慮到服務類產品本身所具有的無形性、生產和消費過程的難分離性、易消失性、以及多變性等特點，使得服務企業的顧客滿意戰略的研究既顯得更重要也更為復雜。
  3. The first step is to build up the mind to satisfy the customers, nail down the direction of development and the mission of the enterprise, formulate the object which is composed of market, innovation, profit and society, and determine the direction of development. the following step is to analyze comprehensively the opportunities and threats from the external environment, and also the advantages and disadvantages in the internal environment, as to construct and foster the core competence of the flour manufacturers. the third step is to exert comprehensively the strategy of cost - leading strategy, difference strategy integrate strategy target - focus strategy and diversification strategy to foster and maintain the core competence

    麵粉製造企業的核心競爭力管理的過程包括： （ 1 ）樹立顧客滿意的戰略思想，明確企業的發展方向和企業使命，並制定由市場目標、創新目標、盈利目標和社會目標組成的戰略目標，決定麵粉製造企業核心競爭力的發展方向； （ 2 ）對麵粉製造企業外部環境的機會和威脅、內部環境的優勢和劣勢進行綜合的戰略分析，構建和培育麵粉製造企業核心競爭力； （ 3 ）綜合運用成本領先戰略、差別化戰略、集中目標戰略、一體化戰略和多樣化戰略來培育和維護麵粉製造企業核心競爭力； （ 4 ）制定職能戰略、進行以企業核心競爭力為載體和顧客滿意為最終奮斗目標的組織結構變革，提高企業領導人的核心競爭力意識，維廣東工業大學管理學碩士學位論文護和發展麵粉製造企業核心競爭力: （ 5 ）發展和再造麵粉製造企業核心競爭力等五個步驟。
  4. Regarding it, i would give my countermeasures and suggestion on upgrading the cs of domestic financial services, successively in the point of view of the management of customer expectations, the management of customer perceptions and the balance management : ( 1 ) to manage customer expectations by clarifying, communicating with and choosing customers ; ( 2 ) to improve customer perceptions depending on establishing the " customer - focused " merchanism, reconstructing processes of frnanical services and enhancing the leverage factor of employees ; ( 3 ) to balance customer expectations and perceptions by remedying services, according to the theory of " windows of customers " and " customer mentality "

    第三部分，在上述理論與實證研究的基礎上，根據顧客滿意度形成的機理，從顧客期望管理、改善顧客感知，以及均衡顧客期望與感知三方面，提出了改善我國金融服務顧客滿意度的建議：通過識別、溝通、篩選顧客來管理顧客期望；以建立「以顧客為中心」的決策機制，再造金融服務流程、提升員工的杠桿因素等手段，改善顧客的服務感知；依據「顧客之窗」原理，運用顧客心理理論，採取補救服務的策略實現顧客感知與期望的均衡。
  5. It means that enterprise should try to obtain lots of information, such as the customer " s opinions, requirements and satisfaction degree to the enterprise " s production and service by all me ans. by following the tracks of customer satisfaction and doing the research and measurement of product " s customer satisfaction, the enterprise can discover and eliminate the customer " s unsatisfied factors in time. so the enterprise can adjust its operation target and operation segment in time, in order to maintain and improve its customers " satisfaction level

    在具體實施過程中，最關鍵的環節是顧客滿意評價，即通過各種方式、方法去獲取顧客對本企業產品和服務的意見、要求和滿意程度等種種信息，在跟蹤顧客滿意度的基礎上，通過調查測量產品的顧客滿意度，及時發現和消除顧客不滿的因素，企業才能根據顧客需求及時調整其經營目標，改進經營環節，以穩定和提升顧客的滿意水平，從而提高企業的競爭力，使企業在激烈的市場競爭中脫穎而出。
  6. Thirdly, by the method of questionnaire and quality control tools, the buying and selling process quality control proposal is given in this article, thereby, the analytical methods of quality control including the acceptance criterion of wheat, the process capacity of supply and customer satisfaction indexes evaluation are discussed in this article. fourthly, based on the methods of statistical process control, this article evaluate the factor that have a impact on the process of the stored grain with qualitative analysis and quantitative analysis, and bring forward the design proposal of controlling temperature for stored grain in warehouse. at last, in order to bring the optimization design for quality management system into effect and advance the enterprise in overall management, the article table a proposal including strengthening the training of quality management, introducing iso9000 standard into quality management, bringing about the grain industrialization, standardizing quality inspection criterion, developing the computer auxiliary control system

    首先依照iso9001標準，藉助于設計的專家調查表通過專家調查，對該糧庫的質量管理體系現狀進行詳細分析，確定出質量管理體系文件、資源管理、產品實現過程、質量控制和質量改進五個方面存在的主要問題；其次運用系統方法建立了糧庫質量管理體系完善程序及質量管理體系的三維空間結構模型，並在此基礎上優化設計出了質量管理體系內部審核、不合格控制、糾正和預防措施等質量改進實施方案；再次，運用調查表法和質量管理控制工具對該糧庫的糧食輪換過程的質量控制進行了優化設計，確定出糧食采購標準、供應過程能力分析以及顧客滿意度評價等分析方案；然後，運用統計過程分析方法對糧食倉儲過程的影響因素及其原因進行定性和定量分析評價，確定出倉儲過程質量控制的優化方案；最後，為確保設計方案的有效實施，從糧庫加強質量管理培訓、導入iso9000族標準、糧食產業化開發、規范糧食質量檢驗標準、開發計算機輔助控制系統五個方面提出具體實施建議，以便提高其整體質量管理水平。
  7. Fulfilling the needs of every customer is the responsibility of each and every staff at ams. we insist on providing our customers with the best quality of services, and treat every complaint from our customers as the ultimate failure in our operation. this is because customer satisfaction is the single most important factor in keeping a company in business

    顧客滿意是企業再經營的唯一價值，沒有良好的顧客服務風評即沒有后續經營的存在價值，我們要以顧客立場做為一切服務條件提供的服務新思為，以用心的態度執行工作過程中對顧客服務的提供，並且讓顧客真正感受到我們服務的用心態勢。
  8. This strategy will also include the evaluation of customers " satisfaction, molding the thoughts of serving the customer, training and motivating of employees, building up the service system

    之後，文章進一步以一飯店為例，實證研究了高接觸型服務企業如何具體開展顧客滿意度測評、塑造服務理念、抓好員工管理和服務系統設計等顧客滿意戰略實施過程。
  9. Analyzing companies with high - level customer contact, as the longest contact time and easy interaction in the delivery process, the paper will point out the advantages and disadvantages of obtaining customers " satisfaction, and design a fuzzy mode in evaluating customer satisfaction. after researching a restaurant in detail as a " real world " example, this paper will explore the entire process of implementing the strategy of customer satisfaction

    通過分析高接觸型服務企業與顧客接觸時間長、顧客較容易參與和評價服務過程等特點，指出了高接觸型服務企業在實施顧客滿意戰略過程中的優、劣條件，並同時給出了此類企業進行顧客滿意度模糊測評的模型。
  10. The special " chain - form " construction processes are distributed with the respective management function in the charter 2, and the basic model of quality control is constructed with special motion mechanism based on " customer - satisfaction and continual - improvement.

    文章第二部分，對施工的鏈式過程進行了管理職能的分配，形成了工程項目過程質量控制的基本模型，建立起以「顧客滿意和持續改進」為基礎的運行機制。
  11. This paper focuses on the research and measurement of customer satisfaction of hunan power transmission and substation construction company, based on the analysis of their market environment and marketing status quo, and comes out with the conclusion that the construction process of projects, the relationship with the customers, and the service quality are the key factors impacting the satisfaction of power project customers. upon this conclusion, this paper presents new idea to exploit market, and appreciate tactic of marketing mix for electric power construction companies, that is, transferring the focus on those indices for the sake of themselves such as market rate, margin rate etc, to the customer satisfaction index that reflecting customers ’ requirement, and from the phase of ‘ sale ’, to the phase of ‘ do ’ ; at the same time, this paper establishes a set of scientific model and methodology for the marketing decision of power construction companies, instead of the decision making by intuition

    本次研究在對湖南送變電公司市場環境和企業營銷現狀進行分析的基礎上，進行湖南送變電公司顧客滿意度調查和測評，得出了工程產品的施工過程、最終輸出以及與顧客關系、服務質量是影響送變電公司顧客滿意度的主要因素的結論，據此改進市場營銷組合策略，為送變電施工企業市場開拓打開了新的思路，將市場營銷策略選擇的著眼點從市場佔有率、利潤率等基於自身需要的指標上轉移到體現顧客需求的顧客滿意度指標上，將關注重心從產品銷售階段轉移到送變電工程產品施工階段;同時也為送變電公司進行營銷決策建立一種科學合理的模型和方法，避免憑自己的直覺作出營銷決策。
  12. Therefore, the enterprises need to make a study on the consumers ’ psychology and behaviors under the network environment to understand the factors influencing customers ’ satisfaction, and establish the index system of network customers ’ satisfaction which is based on the characteristics of the consumption on network. the enterprises should improve the electronic commerce achievements and promote the positive self - development according to the theories of the customer satisfaction

    然後，筆者在總結和研究一般性企業和b2c電子商務企業的顧客滿意度模型的基礎上，提出了自己的b2c電子商務企業的顧客滿意評價指標體系，並介紹了確定最終評價指標的后續步驟:指標預調查、統計分析與析取，以一個實例說明了運用因子分析提取最終評價指標的過程。
  13. This thesis makes specific and thorough theoretical exploration about psychology - purchase pattern, process, current trade infiltration, behavior type and customer satisfaction of experience consume, builds basic strategic system of experience consume pattern, puts forward enterprises marketing tactics based on experience consume

    本文針對體驗消費的心理?購買模式、體驗消費的過程、體驗消費現階段的行業滲透、體驗消費的行為類型以及體驗消費下顧客滿意進行了較為詳細、深入的理論探討，構建出體驗營銷模式的基本戰略體系，提出了基於體驗消費下企業營銷策略的應對方略。
  14. This paper is based on the research of the quality control system of huali group. through analyzing the subsystems such as process control system. service control system and inspection control system, the writer manage to find out the common problem, analyze the resource and then design the quality goal control system, the control system of customers satisfying degree and quality education system so as to introduce the advanced quality control technologies and ideas and to improve the operating results and efficiency of quality control system

    本文針對華力集團的質量管理系統展開研究，通過對過程管理、服務管理和檢驗管理等典型子系統的分析，查找其中存在的普遍性問題，分析其根源，並設計了質量目標管理系統、顧客滿意度管理系統和質量教育系統，其目的就是引進先進的質量管理技術、導入先進的質量管理觀念、提高質量管理系統的運行效果和運行效率。
  15. In order to establish complete quality procedures and policies of construction operations, teco has actively facilitated the construction quality control systems ever since 1983, including material control, construction control, cost control, documentation control and quality control. the department awarded the iso - 9000 quality certification by bvqi in 1994. in addition, we pursue the goal of international quality and make every effort to ameliorate our services ; moreover, continuously increase construction quality and better customer satisfaction by way of the construction of engineering information network

    更於1983年起即積極推動工程品質管制系統物料管制施工管製成本管制文件管製品質管制等know - how ，建立完整的工程品質作業流程及制度本事業部於1994年榮獲bvqi之iso - 9000品質系統認證，更以國際級的品質為我們追求的目標，不斷力求改善，更透過工程信息網路之建構，以快速的服務網，不斷提升工程品質與顧客滿意度。
  16. Firstly, this thesis analyses the current situation of real estate marketing in china, and establishes a whole - process marketing system conducted with customer satisfaction strategy, based on demonstration analysis and the system of real estate marketing in existence. this whole - process marketing system is called new type real estate marketing system

    本文從分析我國房地產市場營銷的現狀入手，在實證分析和總結現有房地產市場營銷體系的基礎上，構建一種導入顧客滿意戰略的全過程營銷體系，即新型房地產市場營銷體系。
  17. After discussing the quality cost, quality culture and customer satisfaction in the six sigma quality strategy, from the angle of the product design, using and producing the paper expounds concrete means, combined with the advanced quality management methods such as quality function development, reliability design and process control

    在對6質量戰略中的質量成本、質量文化、顧客滿意等方面進行了詳細的闡述以後，從產品的設計、生產、使用等角度出發，結合質量功能展開、過程式控制制和可靠性設計等先進的質量管理方法提出了具體的實施構想。
  18. Chaoli carries out the guideline as follows : advanced science and technology, outstanding quality, continuous improvement, satisfiying customer. chaoli is consummating apqp, ppap, msa, spc, cp and fema continuously and implementing 6 management. in order to make good - quality products, chaoli reinforces the process management by means of evaluating, analyzing, improving, supervising

    超力高科忠於「科技為先品質出眾持續改進顧客滿意」的質量方針，嚴格執行apqp ppap msa spc cp fema流程，全面實施6管理，並通過評估分析改進監控方式，加強全過程的質量控制，以追求完美的產品質量，建立了較為完善的質量體系。
  19. I have analyzed the interior and exterior environment for mei da hang bicycle company according to real condition of this company. i have discoursed how to establish and implement the excellent performance mode according to the seven sides required by china quality award standard in mei da hang bicycle company. the seven sides are the below content : how does the high level manager exert their usefulness ; strategy defining and implementation ; how does a company know the customer and market ’ s demand, expectation, and preference, and establish the good customer relationship, how does a company determine the key factors to get and keep customer, and to keep customer to be satisfactory and loyal ; how does the high level leader provide the resource for strategy planning, target realization, value creation and supporting process, continuous improvement and innovation and so on, this resource includes human power resourse, finance, infrastructure, contractor relationship, technology, information and so on ; how does a company implement process management according to pdca

    然後，本論文聯系美大行車料公司的實際情況，分析了美大行車料公司的內外環境，按卓越績效模式的七個方面來論述了怎樣在美大行車料公司建立卓越績效模式，這七個方面是:領導應該發揮怎樣的作用;戰略的制定與部署;公司怎樣確定顧客和市場的需求、期望和偏好，建立良好的顧客關系，確定影響贏得、保持顧客，並使顧客滿意、忠誠的關鍵因素;高層領導怎樣為確保戰略規劃和目標的實現、為價值創造過程和支持過程以及持續改進和創新提供所必需的資源，這些資源包括人力資源及財務、基礎設施，相關方關系、技術、信息等;公司怎樣基於pdca對過程實施管理，從識別過程開始，確定對過程的要求，依據過程要求進行過程設計，有效和高效地實施過程，對過程進行持續改進和創新並共享成果;公司怎樣確定選擇、收集、分析和管理數據、信息和知識的方法，怎樣充分和靈活使用數據、信息和知識來改進組織績效;公司怎樣描述其顧客、產品和服務以及市場的結果，包括顧客滿意程度和忠誠程度、產品和服務的績效結果以及市場佔有率等結果。
  20. It is a wonder some enterprises can be “ marketing stars ” for so many years but others are “ falling stars of market ”. in the nowadays - competitive market, it is a vital task of every enterprise to construct a developing framework of marketing that fits both the characteristics of market and the resource situation of enterprises. 1

    論文的核心觀點是: 1 .企業營銷質量是企業在競爭的營銷環境中，為了謀取持續營銷優勢，利用、創新、配置各種營銷資源，在滿足顧客「適用性」要求、實現顧客滿意過程中的質量。
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