business and customer service management 中文意思是什麼

business and customer service management 解釋
業務和客戶服務流程文件
  • business : n 1 事務，業務；事，事業，行業，工作。2 實業；商業，營業，買賣，交易；營業額，交易量；商情。3 商...
  • and : n. 1. 附加條件。2. 〈常 pl. 〉附加細節。
  • customer : n. 1. （經常的）顧客，主顧，客戶，買主。2. 〈口語〉（打交道的）人，傢伙；〈pl. 〉 〈美口〉觀眾，聽眾。
  • service : n 塞維斯〈姓氏〉。n 1 服務；工作；公務；職務；事務；業務；行政部門（人員），服務機構（人員）。2 ...
  • management : n. 1. 辦理，處理；管理，經營；經營力，經營手腕。2. 安排；妥善對待。3. 〈the management〉〈集合詞〉（工商企業）管理部門；董事會；廠方，資方。
  1. 1. internal behavior criteria. the business operation shall be costumer - oriented, strict in internal management and caring in customer service

    在經營中一切要從消費者的利益出發，嚴于律已，寬于待人，企業內部實行零缺陷管理，追求產品零缺陷和服務零缺陷。
  2. Improve the management level of coscon, meet the increasing demands in the capital market ; enhance the professional business ability, strengthen and develop the global container shipping network ; implement active sales policy ; solidify, penetrate and extend effective market ; equally develop fleet management and managing fleet, route extension and reduction ; build effective customer service system, win the market by “ high quality ” service ; bring the advantage of alliance cooperation into full play, improve the profit - making ability ; strengthen the use of information system, boost “ digital ” development ; implement the strategy of “ talent for strong business ”, train responsible company and responsible staff ; establish a complete financial and accounting system of capital operation to improve the level of financial management ; optimize the domestic and overseas management pattern, form a resultant force of the global container shipping network ; expand the scale of shipping capacity, enhance the company ' s competitive edge ; finish the transformation from sheer production operation to the double operations of capital and production, maintain the sound and stable development of business

    提高公司管治水平，滿足不斷提升的資本市場要求；增強專業化經營能力，鞏固發展全球集裝箱網路化運輸；實行積極營銷政策，鞏固、滲透和拓展有效市場；實現船隊經營與經營船隊並舉及航線擴張與退出並舉；構築有效的客戶服務體系，以「高品質」服務贏得市場；發揮聯盟合作優勢，提高盈利能力；堅持強化運用信息系統，催生「數字化」 ；實施「人才強業」戰略，打造責任公司、責任員工；建立完善資本經營財會體系，提高財務管理水平；完善海內外管理模式，形成全球集裝箱運輸營銷網路的合力；擴大公司運力規模、增強公司競爭實力；完成由單純的生產經營向資本經營和生產經營並舉的轉變，實現公司業務的健康、穩健發展。
  3. To regard market demand as driving force and optimize the business procedure of each link that enterprises distribute system : purchase management, allot management, sale management, provide and deliver management, stock control, customer management, settlement management, pricing system management, market analysis, etc., and make enterprises grasp all kinds of information and make the fast reaction to the change of market demand in time, thus promote the each sale nodal connection of enterprises and the distribution system. with the shortest supply route, the fastest reaction speed, the minimum cost, individualized products and service, and improve the customer s satisfaction

    以市場需求為驅動力，優化企業分銷體系各個環節的業務流程：采購管理調撥管理同城異地銷售管理配送管理庫存管理客戶管理結算管理價格體系管理市場分析等等，使企業及時掌握各類信息並對市場需求的變化做出快速反應，從而增進企業與分銷體系各銷售節點的聯系，以最短的供應路線最快的反應速度最低的成本個性化的產品與服務，提高客戶的滿意度。
  4. From the point view of system function, it covers the 9 greatest topics of customer development analyzing, business development analyzing, revenue analyzing, market competition analyzing, service quality analyzing, marketing management analyzing, vip customer analyzing, new business and data business development analyzing, cooperating service parties anal yzing. from the angle of system management it explains daily maintenance and administration, connecting to other systems such as the boss, and the indices management, of the sbma

    從系統要實現的功能上涵蓋了客戶發展分析、業務發展分析、收益情況分析、市場競爭分析、服務質量分析、營銷管理分析、大客戶分析、新業務及數據業務發展分析、合作服務方分析九大主題，從系統管理的角度包括了系統的日常維護和管理、系統與外部其它系統如boss的數據介面以及系統所用指標的管理等。
  5. In the fields of longitudinal flow and transverse business management and scientific control time limit for a project the company will carry out the tenet of " think what is customer thought, customer first, quality first, service first " from a to z

    在縱向流程，橫向業務管理，科學控制工期等方面，想客戶所想、把客戶第一、工程質量第一、服務第一、貫穿工程的始終。
  6. Michelin china case was adopted by strategy : winning in marketplace 2nd edition published by mcgraw - hill, and " cosmetic surgery in china : the market for laser resurfacing " case was adopted by service marketing in china published by prentice hall. dozens of leading business schools including insead, iese, oxford, hkust and tsinghua are among our customer list. some ceibs cases have been published in ceibs link, hbr china, business management review, pku business review, etc

    中歐案例已獲得廣泛認可和眾多商學院教授的歡迎：米其林中國案例獲得2005中國人力資源實戰案例金獎整形美容外科在中國：激光美容市場案例被收錄到prentice hall出版的service marketing in china一書米其林中國案例被收錄到mcgraw - hill出版的strategy : winning in marketplace一書insead iese牛津大學香港科技大學清華大學等幾十所國內外頂尖商學院都選擇採用中歐案例作為教學素材。
  7. " service, quality, innovation, technology " are the hotel automation industry ' s four managements ideas, we have the consummated service system, provides the biggest safeguard to the customer ' s business ; we are very strict in product as well as construction quality, therefore the equipment failure rate is extremely low ; regardless of in the management tendency, the product design, the construction and so on, the hotel automation industry unceasingly innovates the development ; regarding the advanced technical research and development, the hotel automation industry has the first - class team, unceasingly providing the customer with technology products that conform to the time

    服務、品質、創新、技術是易立系統股份有限公司的四大經營理念，我們有完善的服務體系，提供客戶營運上最大的保障；易立系統股份有限公司嚴格要求產品以及施工的品質，因此設備故障率極低；無論在經營趨勢、產品設計、施工工法等，易立系統股份有限公司亦不斷創新發展；對于先進的技術研發，易立系統股份有限公司擁有一流的團隊，不斷地提供客戶新穎、符合時代潮流的科技產品。
  8. Following standard management, good work atmosphere and service, our company will adhere to the business philosophy of “ customer satisfy, staff willing, fine management and accepted by the society ” to make more improvement in new market

    公司將嚴格執行規范的管理，營造人性化的工作氛圍和服務環境，秉承「顧客滿意、員工樂意、經營得意和社會中意的永續經營理念」 ，在新的市場環境中不斷改善自我，繼續引領行業新風。
  9. Ms. rudnicki brings with her 12 years of experience in the australian financial services industry where she developed her skills in business administration, customer service delivery and call center management

    駱氏在澳洲金融界服務達十二年，專責拓展商業行政管理客戶服務及熱線中心管理等工作。
  10. As a service trade, telecom enterprise must enhance its enterprise informatization while construct network platform for other enterprise. so it must build its boss ( business operation supporting system ) which include bill, market, network management, customer service system in the same time of building oa and mis

    即在象其他公司建立oa ， mis系統的同時，為了更好的為客戶提供服務，還需要建立一套計費、營收、網路管理、客戶服務等綜合管理體系，這就是業務運營支撐系統boss （ businessoperationsupportingsystem ） 。
  11. There are many aspects of business that require effective management such as, human resources management, marketing management, sales management, operations management, customer relationship management, change management, asset management, knowledge management, project management, inventory management, organizational management, supply chain management, total quality management, risk management, brand management, business process management, logistics management, customer service management, research and development management, distribution management, public relations management and many others

    很多企業的范疇都需要有效的管理例如人力資源管理、市場推廣管理、營銷管理、運作管理、顧客關系管理、變革管理、資產管理、知識管理、項目管理、存貨管理、組織管理、供應鏈管理、全面品質管理、風險管理、品牌管理、業務流程管理、物流管理、研究與發展管理、招商加盟、公共關系管理及許多其它方面等。
  12. Based on the theories the crm model includes five parts, customer interaction platform, customer intelligence platform, corporation business communication platform, data center and application modules. based on the system functions the crm model is divided into seven modules, foundation setting, marketing management system, sales management system, service management system, call center, long - distance e - commerce and decision support system

    論文提出的房地產業crm模型包括客戶互動平臺、客戶知識平臺、商務關聯平臺、數據中心和應用模塊五大部分，該模型又依據系統功能劃分為基礎設置、營銷管理、銷售管理、服務管理、呼叫中心管理、遠程電子商務和決策支持七個模塊。
  13. Fis sets up customer services and system integration business group, continuously introducing the latest information technology and products in the world. aiming at the professional needs of different domains from customers, fis provides comprehensive services in information integrations, such as network system planning, knowledge management, work - process management, information image handling, the automation in financial institutions, e - commerce, digital learning, software development, the warehouse management system of supply chain logistic, life insurance software and hardware equipments relevant to information. in addition, fis provides an entire professional outsourcing service, which is the goal fis strives for

    華經資訊以解決客戶管理上的技術需求為導向，設置了客戶服務及系統整合事業群，不斷導入世界最新的資訊科技與產品，針對客戶不同領域的專業需求，提供網路系統規劃知識管理工作流程管理資訊影像處理金融機構自動化電子商務數位學習軟體發展供應鏈物流倉儲管理系統壽險軟體及資訊相關硬體設備等全方位資訊整合服務，並以提供專業整體委外服務為努力的目標。
  14. Companies will always stick to its " people - centered and sustainable ", customer - orientated business philosophy, to the extraordinary creativity, exquisite craft of return customers, so that you can really gregarious and tangible benefits to be happy, the company is willing to take advanced production technology, perfect attentive service, the integrity of business management and together with you to the road to success

    公司將始終堅持「以人為本，永續經營」 ，顧客至上的企業宗旨，以非凡的創意、精湛的工藝回報客戶，使您在樂群能真正得到快樂和實惠，公司願以先進的製作工藝、完善周到的服務、誠信的經營之道和您一起走向成功之路！
  15. Problem solving, creativity, sales process, compliance, customer relations, rewarding performance, service standards, communication, positive business assertiveness, management development, microskills, customer satisfaction, client needs analysis, personal effectiveness, on the job coaching, technology applications are just some of the areas her techniques and tools have been built to support

    解決問題，創造力，銷售過程，可塑性，客戶關系，績效獎勵，服務標準，交流，確立積極的商業自信心，管理發展，微觀技術，客戶滿意度，客戶需求分析，個人效率，在職工作教練和技術應用等，以上列舉的只是她能教練的領域的一小部分。
  16. To better showcase our principled stand of " always staying creative in spirit, steady in quality, trustworthy and cooperative in business ", the company has set up a complete set of production management system, quality monitoring system and customer service system. we guarantee to offer top services to all our customers

    本著「開拓創新、品質穩定、誠信務實、友好合作」的原則，公司建立起一套嚴格的生產管理體制、質量管理體制和服務周到的客戶服務體制，我們保證向所有客戶提供最好的服務。
  17. Basing on the above analysis and research and combining the practice of the hunan telecom corporation, this paper analyzes the ways to build a whole - range and multi - type telecom marketing - channel system in detail from three aspects : building the self - marketing channels system, the commission - marketing channels system and the combined - marketing channels system, including the telecom traditional business lobby, the telecom supermarket, the group and key customers sales service, the sales and maintenance unity, the rural branch office agency, franchise marketing, comprehensive customer service platform, the telecom transcribes strategic alliance, etc. meanwhile, in order to improve the sales ability and service level of the marketing channels, this paper holds that the telecom enterprises should strengthen the marketing staff construction, build a sound inspiration system and enhance the scientific management of the marketing channels, thus providing a strong support and guarantee for the marketing - channel construction and improving the loyalty of telecom enterprises " marketing channels

    在上述分析和研究的基礎上，結合湖南省電信公司的實踐，從建立自營渠道體系、代營渠道體系、聯營渠道體系三個大的方面，詳盡地分析了如何建立全覆蓋的、立體式的電信營銷渠道體系。包括大客戶營銷服務、營維合一、農村支局代辦、綜合客戶服務平臺、特許經營、虛擬經營、窗口營銷等。同時，就提高渠道的銷售能力和服務水平，提出應加強營銷隊伍建設，建立良好的激勵機制，加強對渠道的科學管理，從而為營銷渠道的建設提供強有力的支持和保障，提高電信企業營銷渠道的忠誠度。
  18. First, utilizing many advanced management technologies, such as business process reengineering, supply chain management, this paper gives reform to material management process as well as customer service process, flattens the " pyramid " type organization structure of company, and puts forward detailed improving measurements for the material requirement forecast and purchase management. then, this paper offers classification for inventory material into abc three groups, amends the mathematical model of classic eoq on the basis of company ' s actual condition, and calculates the main parameter of inventory control. finally, this paper makes economical benefits analysis for the improving results

    第三部分為解決方案和改進措施，首先用業務流程重組的基本原理，對企業經營影響較大的物料管理和客戶服務實行流程化管理變革，盡量使公司「金字塔」式的組織結構扁平化，並用供應鏈環境下的物料管理等先進的管理方法和技術，對公司的物料需求預測和采購管理提出了具體的改進措施；其次將abc分類控製法引入公司的庫存管理工作，以經典的允許缺貨、生產時間很短的eoq模型為基礎，根據公司的實際情況對此數學模型進行了修正，並對主要的庫存控制參數進行了計算；最後對改進的效果進行了經濟效益分析。
  19. Using advanced it technology to enhance the customer relationship related business processes such as marketing, sales and customer support and service, the ecrm is a multisystem which embraces a set of optimized enterprise management, systematic solution and computer software and hardware. to the utmost, the ecrm enhances the customer satisfaction and customer loyalty by reducing the sales cycle and cost and providing in - time service

    它運用先進的信息技術手段，通過改進與客戶關系相關的業務流程如市場營銷、銷售實現和技術支持與客戶服務等，提高其自動化程度，從而縮短了銷售周期，降低了銷售成本，最大程度地提高客戶滿意度和客戶忠誠度。
  20. Important customer department ： confirm the important customer ' s service range, visit the important customer, collect the materials, cooperate with management department of the business and notify the important customer ' s identifications of relevant units, include in the important customer and manage ; understand important customer ' s demand, deal with the communication problem of solving the important customer in time ; organize the important customer to launch professional training and friendship ties activity, do a good job of public relations of the leader on the senior level

    六、重要客戶室：確定重要客戶服務范圍，走訪重要客戶，收集資料，與業務管理部協作通知相關單位的重要客戶標識，納入重要客戶管理；了解重要客戶需求，及時處理解決重要客戶的通信問題；組織重要客戶開展業務培訓和聯誼活動，做好高層領導的公關工作。
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