customer behaviour 中文意思是什麼
customer behaviour
解釋
消費行為-
It has immediate effect on the customer satisfaction, which in turn indirectly affects customer behaviour indention
高等教育顧客感知服務價值對顧客滿意感有直接的影響，並通過顧客滿意感間接影響顧客行為意向。 -
An early lesson in customer service came in 1904, when a tram stop supervisor was given six hours in the stocks for rude behaviour and " other platform staff suffered almost as much as the prisoner from the ribald comments of the public "
電車公司早於1904年已積極發展客戶服務，當時曾有一名站長因為以粗魯無禮的態度對待乘客，結果被判入獄，而其他月臺職員亦好不了多少，受盡市民猛烈抨擊。 -
One can predict what directions technical innovation, customer behaviour, or latent practical problems will take. the challenge for regulators like the hkma is to seek a balance between not allowing these developments to bring unmanageable risk and not stifling the application of useful new technology by holding back innovation
像金管局這些監管機構，我們的挑戰是要適當平衡兩方面的需要：既不會任由科技發展帶來無法處理的風險，亦不會妨礙創新的動力以致限制有用的新科技的應用。 -
The second part is the theory survey of this thesis, including enterprise ' s competition theory and development, consumer behaviour theory and development and etc. the third part recommends main enterprise competitiveness appraise models and appraise methods both at home and abroad. the fourth part analyses the competition state in readymade oil enterprise and customer ' s demand, and sets up a customer demand model in the readymade oil market. the fifth part studies the key elements of competitiveness in readymade oil sell enterprises, determines the weight of every relevant factor, and finally set up the competitiveness made in readymade oil sell enterprise
本文的具體內容包括五部分：第一部分為緒論，介紹了本文的研究背景、研究意義以及研究方法與內容；第二部分為本論文的理論綜述，包括企業競爭理論及發展、企業競爭力理論及發展、消費者行為理論及發展等；第三部分介紹了國內外主要的企業競爭力評價模型及評價方法；第四部分對成品油銷售企業競爭狀況以及顧客需求進行了詳盡的分析，並構建出成品油終端市場顧客需求模型；第五部分研究了成品油銷售企業競爭力構成要素，並確定出各相關因素的權重，最後構建出成品油銷售企業競爭力模型；第六部分應用顧客需求模型和成品油銷售企業競爭力模型對成品油零售公司進行了詳盡的評價，並提出了該公司競爭力提升的四大戰略；第七部分作為本文的結束語，對論文所作的工作及研究得出的結論進行了總結。
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