web call center 中文意思是什麼
web call center
解釋
客服中心-
The thesis makes researches on technologies of call centers, voice disposing technologies and the synthetic application of these technologies. with setting up a call center which is called epcc ( electric power call center ) in a electric power company, the thesis describes pivotal technologies in call centers, such as voice disposing technologies >, crm ( customer relationship management ) and web technologies, the thesis represents standard schemes and standard frames of call centers, and the thesis describes pivotal technologies in voice disposing procedures, such as speech synthesize and speech recognize, and the thesis describes voice disposing technology " s applications in call centers that are called ivr ( interactive voice response ) systems, then the thesis discusses the acd ( auto call distribution ) program in epcc
本論文通過建立呼叫中心的一個實例（電力呼叫中心） ，對呼叫中心、語音技術及其綜合應用進行了較為深入的研究。通過呼叫中心的電力應用，較詳細地論述了呼叫中心的關鍵技術：語音技術、客戶關系管理crm和web技術等；較深入地闡述了呼叫中心的典型方案和典型結構；較詳細地論述了語音信號處理技術的關鍵技術：語音合成技術及語音識別技術：深入討論了語音技術在呼叫中心的具體應用- - - ivr系統及其關鍵技術；較詳細地討論了電力呼叫中心中所採用的acd演算法，並基於acd演算法完善了呼叫中心的表現形式。 -
In terms of product range, the company has added a new home - grown financial front - end system, a personal foreign - exchange trading system and a new call center system, as well as nova, a new - generation web - based development platform
在產品系列方面，公司加入了一套本土新開發的金融前置系統一套個人外匯交易系統一套新的計算機客戶服務中心系統，以及新一代網上開發平臺nova 。 -
Along with the unceasing reformation of power system is unceasing, the government and social put forward the more demand to the market for the power industry, and the tenet of power industry is “ people power for people ”. they continue improve on the style, service quality, and management level of power industry service. a lot of provinces and cities are pressing on with the foundation of client service system through the modern computer and technique of communication web, and building the information system of power distribution, and the call center etc. these systems are the centre of market and customer, and convenience for clients, and optimization the flow of operation, and innovation the way of
隨著電力體制改革的不斷深入，政府和社會對電力市場服務提出了越來越高的要求，電力部門圍繞「人民電業為人民」的宗旨，不斷改進服務作風、提高服務質量和管理水平，國家電力總公司把2001年作「電力服務質量年」 ，各省網公司、地市供電企業也加緊建立和完善客戶服務支持系統，運用現代計算機和通信網路技術，建立電力營銷管理信息系統、電力客戶服務中心系統、配電網管理信息系統等相關系統，以市場和客戶服務為軸心，以方便客戶為宗旨，優化重組業務流程，創新服務方式，強化監管能力，提高企業決策和管理水平。 -
The private uddi registration center has been established in which all web service of the on - line experimental system descripted and registered. we have realized the web service registration and the dynamic inquiry, the dynamic call on uddi. the design can enhance the quality of service in the experiment system
建立了私有uddi注冊中心，在線實驗系統的所有web服務描述在這里注冊和發布;在uddi上實現了webservice的注冊和動態查詢、調用。
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