業務關系管理 的英文怎麼說
中文拼音 [yèwùguānxìguǎnlǐ]
業務關系管理
英文
business relationshimanagement- 業 : Ⅰ名詞1 (行業) line of business; trade; industry 2 (職業) occupation; profession; employment; ...
- 務 : Ⅰ名詞1 (事情) affair; business 2 (姓氏) a surname Ⅱ動詞1 (從事; 致力) be engaged in; devote...
- 關 : Ⅰ動詞1 (使開著的物體合攏) close; shut 2 (圈起來) shut in; lock up 3 (倒閉; 歇業) close down...
- 系 : 系動詞(打結; 扣) tie; fasten; do up; button up
- 管 : Ⅰ名詞1 (管子) pipe; tube 2 (吹奏的樂器) wind musical instrument 3 (形狀似管的電器件) valve;...
- 理 : Ⅰ名詞1 (物質組織的條紋) texture; grain (in wood skin etc ) 2 (道理;事理) reason; logic; tru...
- 業務 : vocational work; professional work; business; service; traffic; transaction
- 管理 : manage; run; administer; supervise; rule; administration; management; regulation
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But it is not an easy thing for china telecom industry to implement crm through the conversion of management concept from ‘ product - centric ’ to ‘ customer - centric ’ inexplicit marketing 、 sale and service, separate and scattered customer information and integration to boss are all problems puzzling these companies
營銷、銷售和服務職能不清、客戶信息分散且不完整以及客戶關系管理與原有boss在業務上的集成都是困擾電信業實施客戶關系管理的一些問題。( 2 ) for the implement of marketing strategy, this paper analyses competition structure and competition characters zgcc is confronting with, surperiority and inferiority, existing opportunity and threat, customer group characters of zgcc etc ; puts forward that different marketing strategy should be used for the different customer and establishes project of customer satisfactory degree questionary ; brings up a series of countermeasures and measure steps by adjusting of marketing channel, establishing relation marketing and service in the aspect of customer relationship management
( 2 )針對營銷戰略的實施,本文分析自硬公司面臨的競爭格局、競爭特點、本企業的優勢與劣勢、存在的機會與威脅、企業的客戶群特徵等等。提出了針對不同的客戶實施不同的營銷策略以及建立客戶滿意度測試模式方案。運用客戶關系管理理念對營銷渠道的調整、關系營銷的建立、客戶服務提出一系列的對策和措施。Customers are the ultimate elements of all business ploys to enterprises, and customer relationship management ( crm ) directly affects their competitiveness
客戶是所有企業經營活動的終極元素,客戶關系管理直接關繫到電子商務網站的競爭優勢。This article first analyzes the development ' s situation of chinese medical apparatus industry, and probes into the connotation of crm, then explain in detail the marketing features and main marketing model of medical apparatus industry, and existing problems in the marketing, sale management and customer - service receipt management of medical apparatus companies as well as the needs of crm of them, then proposes the crm plan, and last make tianjin baina medical apparatus company for example, carry into demonstration research, substantiate necessary and feasibility of implementing crm in medical apparatus companies
該文章首先分析了我國醫療器械行業的發展現狀;接著探討了客戶關系管理的內涵;然後文章詳細分析了醫療器械行業的營銷特徵、主流營銷模式和醫療器械企業在市場營銷、銷售管理和客戶服務前臺管理中存在的問題,導出了醫療器械企業對客戶關系管理的需求,提出了我國醫療器械企業的客戶關系管理解決方案,最後以天津百納醫療器械公司為例,進行實證研究,證實醫療器械企業實施客戶關系管理的必要性和可行性。According to the idea of pdm, this paper designs the architecture of fixture design process and drawing management system based on c / s and b / s composite structure, and introduces the business relation between this system and departments
本文根據pdm的思想,設計了基於c / s和b / s混合模式的工裝設計過程與圖檔管理系統的體系結構,並介紹了系統和各部門之間的業務關系。The article concentrates on how to integrate a variety of computer thechonologies and details how to apply crm system in china, based on, the theory of crm. the major problems of implementation of crm are also being discussed. the author wishes this article can be a reference that can help chinese enterprises to change the antiquated management mechanism and transit old conceptions as soon as possible, at the same time, impulsing the implementation of crm
Crm與企業現有系統的整合策略,是本文的重點,也是這篇文章所要論述的問題所在,本文主要介紹了客戶關系管理系統與erp系統的整合、客戶關系管理系統與供應鏈管理系統的整合、客戶關系管理系統環境下mis的建設以及客戶關系管理系統與應用服務託管( applicationserviceprovider , asp )的整合。Telecommunication operation support system oss / bss on generalized makes a reference all it system forms together the comprehensive telecommunication service operation and manage platform which support telecommunication operation business operation management, it is the scientific and timeliness key of comprehensive promotion of enterprise operation efficiency, reducing the cost, the enhancing enterprise core of competitive power and the management decision - making, it is the important method of telecommunication operation business starting the service fast, safeguarding service prompt, optimizing management network resources, and is an inalienable part of the telecommunication network operation management
電信業務運營支撐系統( oss / bss ) ,廣義上泛指支撐運營商運營管理的所有it系統一起形成的綜合電信業務運營和管理平臺,它是全面提升企業運營效率、降低成本、增強企業核心競爭力、管理決策的科學性和及時性的關鍵,是電信運營商快速開通業務、及時保障業務、優化管理網路資源的重要手段,是電信網路運營管理不可分割的一部分。How to make the plentiful data resources turn into real knowledge that can be used in business decision, which can support the automobile insurance crm
如何使浩如煙海的車險業務數據真正轉變成為保險公司商業決策的知識財富,從而有效地支持車險客戶關系管理的決策和實施And simultaneously elaborated implements erp the prerequisite. the service flow reorganizes ( bpr ) management thought ( 4 ) using practice opportunity with erp, economic society benefit, feels it which in the practice which to bring in the management change as well as produces. thoroughly ponders, proposes oneself regarding this software improvement suggestion finally proposed to future enterprise information conception, namely front has crm ( the customer relations manages ), middle erp ( the enterprise resources plans ), scm ( supplies the chain to manage ). latter has b2b the electronic commerce support
並同時闡述了實施erp的前提條件? ?業務流程重組( bpr )的管理思想運用實踐機會,親自接觸erp軟體,在實踐中感受它帶來的管理方法上的變化以及所產生的經濟社會效益,深入思考,提出自己對于該軟體的改進建議最後提出了對未來企業信息化的構想,即前有crm (客戶關系管理) ,武漢理工大學碩士學位論文一中間erp (企業資源計劃) , scm (供應鏈管理) ,後有bzb的電子商務支持。Hr outsourcing : zhilian yicai provides the service that we are responsible to the complicated hr procedures, such as the social insurance management, administration of all kinds of personnel formalities, training and development, and performance management on behalf of our clients, etc., in order to make them to focus on their core business and maximally increase their companies ' productivity, profitability and competitive ability
人事代理:客戶將人力資源工作中較為繁瑣的資源調出調入手續、法定保險繳納、相關人事關系管理、集體戶口落戶、黨組織關系轉接、職稱評定、公證、工齡審定等各項人事手續的辦理、員工入職、離職的服務和管理、調解處理勞動爭議及突發事件的處理等均委託智聯易才辦理,使人力資源部門集中精力從事本部門核心業務,從而最大限度得提高管理效率,增強企業的核心競爭力。This results in an end - to - end business solution for applications, such as supply chain management, sales force automation, or customer relationship management
這樣就使應用程序得到一個端對端的業務解決方案,如供應鏈管理、銷售自動化或客戶關系管理。Sales force automation is a very important part of customer relationship management system. this application enables organizations to build strong customer relationship and grow revenues more quickly, predictably, and profitably by helping sales department improve business process
銷售自動化系統作為客戶關系管理系統的重要組成部分,以信息技術為手段,通過對銷售業務流程的重組達到增進和改善客戶關系以及提高銷售部門效率的目的。Since the normal media is not very effective on this condition, then synthetic diamond factory, as the semi finished product enterprise, have to take cyber - marketing and international trade by building their cyber - marketing system to fight a way in domestic market. at the same time, synthetic diamond firm can also regular their selling and purchase flow with the system to cut back on the cost and make their product competitive. this paper discusses the development of online - marketing both in the domestic marketing and in the international marketing, and probes into cyber - marketing theory, and puts forward a framework of integrating cyber - marketing and traditional marketing
人造金剛石企業作為典型專用性中間產品的生產企業在其他廣告媒體不能起到有效促銷作用的情況下,進行網路營銷體系的建設並通過網路營銷體系開展網上營銷和對外貿易從而開拓國際市場並從國內的惡性價格戰中突圍就成了金剛石企業的最好選擇;另外,金剛石企業還可以通過網路營銷體系規范自身的銷售流程,從而加強客戶關系管理以降低業務員個人控制客戶資源給企業帶來的巨大經營風險;網路營銷體系還可以幫助金剛石企業進行網上采購,從而規范采購流程,降低生產成本,增強產品的競爭力。Beginning with the key requirements for crm by internet and network economy, it designs the integrated framework of the crm system, which focuses on customer and covers and integrates an enterprise ' s sales business, marketing business, customer services and supports. then, sales force automatization, marketing automatization, customer services automatization and customer contact center are interpreted in detail from their functions, business processes, effects etc. furthermore, the integration scheme of crm and an enterprise ' s core business system is given
接下來以internet和網路經濟對客戶關系管理的關鍵性要求為出發點,構建了以客戶為中心的涵蓋和整合企業銷售業務、市場營銷業務和客戶服務與支持業務的完整的客戶關系管理系統整體構架,並對構架中銷售自動化、營銷自動化、客戶服務自動化和客戶接觸中心等子系統的功能組成、業務流程和所起作用進行了詳細闡述。Contrasted with the demand of integrated marketing strategies and the 7p ' s service mixes, it delivers our hotel ' s stp strategy and marketing tactics, such as product innovation, price, place, imc tactics and customer relationships management tactics. through which we can frame out a series of feasible marketing strategy to look forward to the trend orientation in the future hotel industry, at the mean while, making well preparation in mentality and in action, facing the challenge
對照服務業營銷7p ' s要求,對河北民航酒店的相關服務營銷組合策略進行研究,以制訂出一套切實可行的酒店營銷策略,具體包括酒店產品服務創新策略、基於顧客認知價值的酒店定價策略、銷售渠道策略、整合營銷溝通策略以及客戶關系管理策略,以期有效地解決酒店的營銷問題,能很好地促進酒店的經營管理合業績。Through introducing the investment level between the crm ( customer relationship management ) and the scm ( supply chain management ), the e - business strategy, which includes balancing the status of both the crm and the scm, was analyzed under both monopoly and duopoly markets
通過簡化客戶關系管理和供應鏈管理對企業的經濟影響,同時考慮企業對電子商務戰略的投資水平,分析壟斷企業的電子商務戰略和2個競爭企業在不同成本結構的情況下電子商務戰略的優化問題。The fourth part is about the development and tactics on ec in pharmacy enterprises, it states the general rules and logical process on ec ; meanwhile, it also gave out the tactics on developing ec for pharmacy enterprises to do so. it includes, the choice tactics on ec mode, tactics on connecting with the internet, tactics on designing the web page, developing tactics on web sites of b2b commercial mode, choice tactics on methods to resolve ec, commercial tactics and internet advertisement on mid - small pharmacy enterprises, e - mail marketing, crm ( consumer relationship management ) and investigation in internet, etc. the fifth part is the conclusion
闡述了我國醫藥企業開展電子商務活動的總原則和基本發展階段以及電子商務開展的一般邏輯步驟,同時給出了醫藥企業在電子商務開展過程中的策略,包括:電子商務的模式選擇策略,接入internet的策略,網頁設計策略, b2b醫藥商務模式的網站開發策略,電子商務解決方案的選擇策略,中小型醫藥企業的電子商務策略和網路廣告、 e - mail營銷、客戶關系管理及網路調查等醫藥企業網路營銷策略。This text focuses on applying abc thought to make research of and design erp system ' s cost accounting and controlling flow on design stage 、 purchase stage 、 production stage and sale stage, primarily including that we : ( 1 ) on design stage, imitate and optimize activity - based cost, as well as establishing the relationship between production design and enterprise production activity chain and product bom through erp ' s cost imitation function, rejecting invalid and non value added activity on applying the thought of abcm, then optimizing activity chain 、 production structure and production design from the cost point of view ; ( 2 ) on purchase process, applies the thought of abc to account and control purchasing cost ; ( 3 ) on production stage, apply thought of abc to calculate the product cost, and use the method of activity difference variance analysis to control product cost ; ( 4 ) on sale stage, apply thought of
本文重點在erp系統的設計、采購、生產和銷售等四個階段,運用作業成本思想對其成本核算及控制流程作相關的設計研究,主要包括,一在設計階段對作業成本進行模擬和優化,即通過erp成本模擬功能,建立產品設計方案與企業生產作業鏈和產品bom結構之間的對應關系,應用作業管理的思想,剔除無效非增值作業,優化作業鏈及產品結構,從成本的角度優化產品設計方案;二在采購過程中,應用作業成本思想核算與控制采購成本;三在生產製造階段,運用作業成本思想計算產品成本,並採用作業差異分析法控制企業的產品成本;四在銷售階段,運用作業成本思想計算客戶服務成本,為erp系統中的客戶關系管理提供準確的決策數據信息。On the basis of the overall strategy of “ becoming one of the world top 500 companies ”, set by the headquarters of china united telecommunications corporations ltd. ( china unicom ), and urged by the new economic and market conditions, china unicom ( jilin ) implemented bpr in its operation, maintenance, and service ( oms ) system. with the continuous evolution of the bpr theory, bpr, tested by practice, has gradually shifted its focus from overall reengineering to optimization and improvement of business enterprises, reaching a more rational and more comprehensive stage with an increased operability and success rate. using “ the methodology of systematic redesign ”, a study on business process reengineering in the operation, maintenance and service system in china unicom ( jilin ) makes an analysis on the present process and, based on the present process, systematically creates a new process for oms system in china unicom ( jilin )
本文以目前企業界非常關注的熱點:業務流程再造( businessprocessreengineering ,簡稱bpr )在電信運營企業的運用為課題進行深入研究,在分析大型電信運營商運維體系所面臨的挑戰、運維理念變更的重要性和運維組織管理需要改革調整的必要性基礎上,分析研究吉林聯通運維服務體系管理流程的模式以及所存在的弊端,運用業務流程再造( bpr )理論對吉林聯通運維體研究,文中以bpr理論中的『系統化改造法』為指導思想, 『業務流程再造7階段模型』為理論模型對吉林聯通運維服務管理體系進行流程再造,整合網路管理、資源管理、作業調度系統之間的關系。The thesis is studying on establishing total customer relationship management system in kelon group, because the current information systems in kelon, including mrpii, cims and oa, are separated in marketing, sale and service, and do n ' t meet the need of rapid development of the market of kelon ' s electronic product
針對科龍集團現有信息系統mrp 、 cims 、 oa等在以客戶為中心的營銷、銷售和服務三個環節中各自獨立、數據難于共享,以及客戶服務與管理方式不適應科龍電器產品銷售業務迅速擴張的需要,本課題著重於在科龍建立基於callcenter的全面客戶關系管理系統的應用研究。分享友人