軟管卷組 的英文怎麼說
中文拼音 [ruǎnguǎnjuǎnzǔ]
軟管卷組
英文
hose-reel pack-
The results indicate thai ; first, there exists quite an obvious gap in terms of service reliability and responsiveness between hotel performance and customers " expectancy that waits to be filled up ; second, the major factors that may restrict hotel service quality include efficiency level of service quality management, organizational culture, management coordination, the general qualification of employees and level of employee sarisfaction with the problems identified through the foregoing research, the thesis proceeds to bring forward suggestion of measures that can help improve the service quality of hotels in china these measures are strengthening the function of service quality management system, implementing the employee satisfaction strategy, improving the comprehensive qualifications of hotel employees through all - round training programs, improving internal coordination in hotels, and managing the expectancy of hotel guests
實證研究由兩部分組成：第一部分是利用servqual模型，從賓客角度調查我國飯店服務質量差距；第二部分是對飯店管理者和員工發放調查問卷，利用sas統計軟體對收集的調查數據進行回歸分析。實證研究結果表明：我國飯店服務質量在可靠性與反應性方面離賓客期望有較大差距，尚有待提高；制約飯店服務質量的主要因素為：服務質量管理效率、企業文化、組織協調度、員工素質和員工滿意度。根據研究中發現的問題，本文提出了提高我國飯店服務質量的具體對策建議：完善服務質量管理體系；實施員工滿意戰略；強化培訓教育，提高員工整體素質；提高飯店內部協調性；管理賓客期望。
分享友人