contact center 中文意思是什麼

contact center 解釋
接觸中心
  • contact : n 1 接觸；聯系；交涉。2 〈美國〉（有勢力的）熟人；門路。3 【數學】相切；【電學】接觸；觸頭；觸點...
  • center : n vt vi 〈美國〉＝centre n 1 中心；中心點；圓心；中央；中樞，核心；中心人物；根源，起源。2 〈常C ...
  1. Learn how to forecast the calling load and how contact center sizes effects your tolerance for inaccuracies

    學習如何預計呼叫量以及呼叫中心的規模對你的可接受錯誤量的影響。
  2. Understand why performance measurements are necessary and how they are used to reach program goals outlined by the contact center

    理解為何表現評估是必要的，以及如何使之達到呼叫中心市場活動目標大綱。
  3. Learn how one contact center program report is used internally by the contact center manager for program analysis and the other four reports are prepared for reporting program results to the center ' s internal and / or external customers

    學習呼叫中心經理是如何運用市場推廣活動報告進行分析，其它4種報告是為報告呼叫中心內部及外部客戶的項目結果報告準備的。
  4. Current nod external nomal method can accurately solve the initial clearance of contact curved surface. the accurate analysis of load distribution, longitudinal load dispersion and contact patterns to spiral bevel gears has been deduced, and that the variation of the contact center of loaded spiral bevel gears and the contact center of non - loaded spiral bevel gears has been analysed

    當前節點外法矢法可以精確計算接觸曲面的初始間隙量，本文用這一方法對螺旋錐齒輪齒間載荷分配、齒向載荷分佈以及接觸區形狀進行了精確分析，而且分析了加載情況下螺旋錐齒輪齒面接觸中心點軌跡與無載下螺旋錐齒輪接觸軌跡的變化。
  5. Learn the contact center performance measurements

    學習呼叫中心表現評估。
  6. Understand the challenges a lead faces with agents who do not accept their promotion and the need for them to do the entry level management functions required by the contact center in this position of lead

    理解小組負責人員面臨的挑戰，如話務代表沒有達到他們應該達到的要求，以及作為小組組長，話務中心需要需要他們從事初級的管理工作。
  7. Understand the need for corporate upper management support in an in - house contact center department

    理解對于公司內部的呼叫中心，公司高層管理支持的需求。
  8. Beginning with the key requirements for crm by internet and network economy, it designs the integrated framework of the crm system, which focuses on customer and covers and integrates an enterprise ' s sales business, marketing business, customer services and supports. then, sales force automatization, marketing automatization, customer services automatization and customer contact center are interpreted in detail from their functions, business processes, effects etc. furthermore, the integration scheme of crm and an enterprise ' s core business system is given

    接下來以internet和網路經濟對客戶關系管理的關鍵性要求為出發點，構建了以客戶為中心的涵蓋和整合企業銷售業務、市場營銷業務和客戶服務與支持業務的完整的客戶關系管理系統整體構架，並對構架中銷售自動化、營銷自動化、客戶服務自動化和客戶接觸中心等子系統的功能組成、業務流程和所起作用進行了詳細闡述。
  9. Contact center tent inquiries to the bank, hand in effect, the entire process in many areas, a very time - consuming and cumbersome. now, apartment08 ips and online payment company, and electronic payment orders processed simultaneously solve business problems. this is the real e - commerce payment gateway, customers pay through ips success orders will take immediate effect, the whole process without manual intervention, fast, safe and easy

    如果是通過傳統的支付方式，顧客需要自己去銀行或者是通過銀行提供的網上支付，例如招行的網上支付轉帳到指定的帳號，支付成功后，然後通知客服中心，查詢到銀行到帳后，訂單才生效，整個過程很多環節，非常耗時，耗力。
  10. Any contact center manager tasked with bringing revenue to the bottom line will benefit from this workshop

    本課程對于任何擔負為財務底線貢獻收益的職責的呼叫中心管理人都將大有裨益！
  11. Learn how to acquire the contact center management data you need

    學習如何獲取你需要的呼叫中心管理數據、資料。
  12. Lab 3 - students intern at local contact centers - students experience various contact center environments and call handling applications so when it is time to choose a contact center position they will select one they know they will enjoy

    實驗室4 -實習學生到當地呼叫中心實習-學員們得以體會各種呼叫中心環境和話務處理應用，因此，當選擇今後合適于自己的呼叫中心崗位時，他們會選擇自己最樂意從事的一行。
  13. Understand the need for rewards, recognition and self - motivation because contact center work is repetitive and in some of the call applications, the agents have to take rejection and people not being very nice some of the time

    理解獎勵、承認與自我激勵的需求，因呼叫中心工作是重復性的，而且在一些電話應用中，話務代表要承受對方的拒絕和不禮貌。
  14. Learn the key components of an effective training program for each staffing level in a contact center or in - house contact center department

    學習針對呼叫中心或公司內部的呼叫中心部門，有效的培訓每一級員工的培訓方案的主要內容。
  15. Advance reservation for free weekend award stays is required. all free weekend award reservations must be made directly through a starwood customer contact center

    免費周末假期必須預先訂房。所有免費周末假期必須直接透過喜達屋客戶服務中心訂房。
  16. Greg herringer is an it architect with 15 years experience in customer relationship management and contact center technologies, with focus on the financial services and public sector industries

    Greg herringer是一位it架構師，他在客戶關系管理和聯絡中心技術方面具有15年的從業經驗，重點關注金融服務和公共部門行業。
  17. Understand the benefits of initial training and ongoing training for continued contact center success

    理解促進呼叫中心擁有持續而長足成功的初期培訓及在職培訓有何好處。
  18. Learn how to enhance the contact center culture and cultivate agent cooperation through positive reinforcement peer team coaching

    學習如何加強呼叫中心文化，以及通過積極的加強型小組指導培養話務代表的合作。
  19. Learn the right way to staff your contact center

    學習管理呼叫中心員工的正確方法。
  20. The four contact center career paths defined

    呼叫中心的四種職業道路定義。
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