員工抱怨處理 的英文怎麼說
中文拼音 [yuángōngbàoyuànchǔlǐ]
員工抱怨處理
英文
complain handling- 員 : 員名詞1. (指工作或學習的人) a person engaged in some field of activity 2. (指團體或組織中的成員) member Ⅱ量詞(用於武將)
- 工 : Ⅰ名詞1 (工人和工人階級) worker; workman; the working class 2 (工作; 生產勞動) work; labour 3 ...
- 抱 : Ⅰ動詞1 (用手臂圍住) carry in breast; hold with both arms; embrace 2 (初次得到) have one s fir...
- 怨 : Ⅰ名詞(怨恨) resentment; enmity; grudge Ⅱ動詞(責怪) blame; complain
- 處 : 處名詞1 (地方) place 2 (方面; 某一點) part; point 3 (機關或機關里一個部門) department; offi...
- 理 : Ⅰ名詞1 (物質組織的條紋) texture; grain (in wood skin etc ) 2 (道理;事理) reason; logic; tru...
- 員工 : staff; personnel
- 抱怨 : complain; grumble; murmur at
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This article put forward some measures as follows : job design, construct excellent corporate culture, provide fair pay and benefits, establish a sound training and development system, improve performance and work environment, purify relations with person and person within organization, rightly deal with employee ' s complaint, understand employee ' s real requirement, rightly deal with turnover put forward by employee
本文提出如下措施:工作設計、建構優秀的企業文化、提供公平的薪酬福利、建立完善的培訓和發展體系、提升效益和改善條件、凈化企業內人與人之間的關系、正確處理員工的抱怨、了解員工的真正需求、正確處理員工提出的離職。當然,企業應根據自身特點、員工離職原因等採取合適的留人措施。Based on the analyses of the former chapters, chapter five deals with how to improve the customer satisfaction by elevating customer value, handling customer complaint, governing service recovery, controlling employee satisfaction and building customer - oriented organization, etc
第五章根據前四章的分析,從提升顧客價值著手,結合顧客抱怨的處理和服務補救、員工滿意度和以顧客為中心的組織結構,討論了顧客滿意度提升的途徑。
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