飯店服務管理 的英文怎麼說
中文拼音 [fàndiànbìwùguǎnlǐ]
飯店服務管理
英文
hotel service management- 飯 : 名詞1. (煮熟的谷類食品) cooked cereals 2. (每天定時吃的食物) meal
- 店 : 名詞1. (商店) shop; store 2. (旅店) inn
- 服 : 服量詞(用於中藥; 劑) dose
- 務 : Ⅰ名詞1 (事情) affair; business 2 (姓氏) a surname Ⅱ動詞1 (從事; 致力) be engaged in; devote...
- 管 : Ⅰ名詞1 (管子) pipe; tube 2 (吹奏的樂器) wind musical instrument 3 (形狀似管的電器件) valve;...
- 理 : Ⅰ名詞1 (物質組織的條紋) texture; grain (in wood skin etc ) 2 (道理;事理) reason; logic; tru...
- 飯店 : 1. (大旅館) hotel2. [方言] (飯館) restaurant
- 服務 : give service to; be in the service of; serve
- 管理 : manage; run; administer; supervise; rule; administration; management; regulation
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From the customer expectation, the stuff, the service recovery, the mysterious customer and so on, the thesis discusses the management of the service quality of customer aesthesia in the hotel to meet the practice identically
第四部分是控制管理。本文從顧客期望、人員、服務補救和神秘顧客等角度對飯店顧客感知服務質量進行控制管理,以期與實踐相吻合。Beautiful ' dongsheng ' the sign ossein porcelain dependence extraordinary creativity as the bone china, the unusual quality, establishes a new school in the bone china, its rich skin texture, the variegated color, the dignified sense of reality and crystal clear bright the gloss, the strong natural breath, can manifest the historical culture inside story and the current relevance, adds the scientific management, the good vending service, the remarkable intrinsic quality, the green production process, causes ' dongsheng ' the bone china to prepare is favored, receives hong kong, american, the russian customer consistent high praise especially, is the guesthouse, the hotel, lives at home and presents relatives and friends ' first choice
作為骨瓷新秀的『東升』牌骨質瓷依靠非凡的創意,超凡的品質,在骨瓷界中獨樹一幟,其豐富的肌理、斑斕的色彩,凝重的質感和晶瑩剔透的光澤,濃厚的自然氣息,更能體現歷史文化底蘊和時代氣息,加之科學管理、良好的售貨服務、卓越的內在品質,綠色的生產流程,使『東升』骨瓷備受青睞,尤其受到香港、美國、俄羅斯客戶的一致好評,是賓館、飯店、家居和饋贈親友的首選。The talent is the money with the biggest group, assure be success of yun tianlou trend at all, " yun tianlou " be good at discovering a talent, not hesitate talent of heavy gold invite applications for a job, take the way that recommends talent and union of photograph of training qualified personnel at the same time, held water technically " yun tianlou enterprise grooms center ", invite instructor of restaurant administration expert, culture, quality to extend instructor, service skill instructor to be in charge of schoolteaching task, with all sorts of means training qualified personnel increases employee quality and capacity ceaselessly
人才是集團最大的財富,是雲天樓走向成功的根本保證, 「雲天樓」善於發現人才,並不惜重金招聘人才,同時走引進人才和培養人才相結合的道路,專門成立了「雲天樓企業培訓中心」 ,聘請飯店管理專家、文化講師、素質拓展講師、服務技能講師負責授課任務,以各種方式培養人才不斷提高員工素質和能力。The meticulous and cannily service has been applauded by the industry, it has been a banner of national rank hotels in china
服務質量是飯店的生命線,服務質量控制系統是服務質量管理體系的重要組成部分。Yong jiang hotel is the famous hotel of guangxi, located in the quiet area of the flourishing commerce center of the capital nanning nearby the yongjiang. which is the dreamful area for business activities, tourist holidy, acommmodation, fitness and recreation. the hotel insist on the high - standard service, strict and veriable management of the first class service and quality, respected well. it ranks among the team of 50 best star hotels of china, moulding the good enterprise image in the market compitition
邕江賓館是廣西著名賓館,座落首府南寧繁華商業中心的寧靜地帶依傍美麗的邕江,是賓客商務活動旅遊渡假起居飲食健身娛樂的理想之地。賓館堅持服務高標準,管理嚴要求經營多樣化,以其一流的服務一流的品質,廣領眾譽,倍受推崇。躋身於全國50佳星級飯店之列,在市場競爭中塑造了良好的企業形象。From the analysis, we can conclude that, in order to meet the demand of the hotel development and improve the performance of the hotel and in order to meet the changing of the customers ’ demand, it is necessary to strengthen the management of the perception service quality
主要是從行業特點、飯店績效、顧客需求三個角度進行了探討。通過分析我們提出論點:為了適應行業發展的需要,為了改善飯店經營績效的需要,為了滿足顧客需求變化的需要,強化我國飯店顧客感知服務質量管理是很有必要的。Interact with hotel, travel service agent and manage the4 signed agreement
協調公司與機票代理、賓館飯店、旅遊服務商之間的關系,簽署協議的管理。Forty one hengshan road, shanghai ' s premier luxury serviced apartments, is managed by kempinski hotels and resorts, europe ' s leading hospitality management company operating five star hotels, resorts and serviced apartments throughout europe, middle east, south america and asia pacific
衡山路41號服務公寓是一家滬上頂級的豪華型酒店式服務公寓,由歐洲著名的專業管理五星級酒店、度假村及服務公寓的凱賓斯基飯店管理集團經營管理。This strategy will also include the evaluation of customers " satisfaction, molding the thoughts of serving the customer, training and motivating of employees, building up the service system
之後,文章進一步以一飯店為例,實證研究了高接觸型服務企業如何具體開展顧客滿意度測評、塑造服務理念、抓好員工管理和服務系統設計等顧客滿意戰略實施過程。The development of market economy impels the management of hotels going into market. hotels will never serve only as reception establishment of the government
市場經濟的發展使國內飯店經營管理日益市場化,飯店不再只為政府接待服務,經營管理者開始注重飯店的經濟效益。Park hotel is a four - star hotel of sino - foreign joint venture, the onlu one of the " ten - best " star hotels for " golden key service diamond prize " and " management quality prize " of guangxi. located in the side of lake in front of the older hill of guilin center
桂林桂湖大酒店桂林桂湖飯店是一家中外合資的四星級飯店,是廣西唯一一家獲得「金鑰匙服務鉆石獎」及「管理品質獎」的「十佳」星級飯店。With the unique historic and cultural details of fuzhou, well - trained staff and strict and scientific management, fuzhou grand hotel builds comfortable and warm situation like home and offers orderly and circumspect services to customers from all over the world
福州大飯店藉榕城特有的歷史文化內涵訓練有素的員工及嚴格科學的管理,營造家居的舒適溫馨,為八方來客提供規范有序賓至如歸的服務In the light of present hotel e - commerce construction status and the macro - environment of china, chapter five proposes a stage - by - stage hotel e - commerce development strategy, after the comparison of the three entry approaches to the hotel e - commerce, it points out that hotels of china should make use of the good opportunity of the national golden tour project, join the tour hotel net positively and build up their own e - commerce. this will not only improve the inside flow and management of hotels, improve the service quality and working efficiency, but also can realize a global marketing and online reservation through the destination marketing system. it will enhance the whole competition level of the chinese hotel industry
第一章導論介紹了本文的研究意義、研究視角和方法;第二章介紹了本文所研究的飯店電子商務的概念與內涵,並對國內外飯店電子商務的發展現狀進行了對比,對制約我國飯店電子商務發展的原因進行了總結;第三章從經濟學的角度,對電子商務的應用價值進行了理論上的提煉;第四章開始將電子商務引入飯店,首先分析了電子商務在飯店企業中的適用性,然後介紹了飯店中電子商務的技術構建,再從管理學角度對飯店應用電子商務所帶來的商業模式變革及其價值進行了詳細闡述;第五章針對目前我國飯店電子商務的建設現狀和宏觀環境,提出了分階段發展飯內容提要店電子商務的戰略,並對三種飯店電子商務介入途徑進行了對比,指出應該借國家金旅工程建設的良好契機,積極加入旅遊飯店網,藉助現有的電子商務平臺,建設飯店電子商務,不但可以改善飯店企業內部流程與經營管理,提高服務質量與工作效率,還可以通過目的地營銷系統,實現全球營銷與在線預訂,增強中國飯店業的整體競爭水平。Affiliated to hunan xiangtou holding group company ltd, gold source hotel is a 4 - star commercial hotel and the member hotel of golden key hotels of the world. its one of units that satisfy the customers nationwide awarded by china association for quality supervision and management and national customer satisfied unit appraisal committee, and has been awarded as the top star hotel and the window unit on hunan provincial civilization for five successive years
金源大酒店是隸屬于湖南湘投控股集團的一家四星級商務酒店,世界金鑰匙酒店聯盟成員被中國品質監督管理協會全國用戶委員會評為全國用戶滿意單位,連續五年被評為湖南省最佳星級飯店省級文明視窗單位,榮獲世界金鑰匙組織頒發的「金鑰匙服務鉆石獎」 「 5c品質獎」 。To use these resources in order to provide hospitality service and make profit needs management and supervision
利用這些資料提供飯店服務並且獲取利潤,因此需要管理與督導。Such a necessity mainly behaves in three aspects : the tourism industry " s characteristic of integration determines that the support of fundamental tourism law cannot be ignored in reaching the goals of effectively adjusting the legal relations of tourism and regulating the tourism order ; on the purpose of completely fulfilling china " s commitment in respect of tourism in its wto accessing, service provided by the travel agency, other operators of tourism as well as the tour guide and the management activities of restaurants and hotels are destined to be integrated into a unified fundamental tourism law ; in tourism - developed country, the whole legal system of tourism is also integrated into a fundamental tourism law
文章首先從現實需求出發論證了制定旅遊基本法的必要性。這種必要性主要體現在旅遊業的綜合性產業特徵決定要有效地調整旅遊法律關系,規范旅遊秩序,離不開旅遊基本法的支撐;要全面履行中國入世時在旅遊業方面的承諾,也必須要求把旅行社和旅遊經營者提供的服務行為、導游服務行為、賓館與飯店等管理活動納入到統一的旅遊基本法中;國際社會旅遊業發達國家一般也由旅遊基本法統攝整個旅遊法律體系。Meanwhile a strong sense of innovation and capacity, i have the perfect expertise : know how to service etiquette know that the service quality standards, the hotel sector to understand the general flow, a strong organization and control capabilities hotel goals to ensure the completion and knows how to mold hotel organization image, awareness of the long - term development of the hotel
同時有較強的創新意識和能力,我有過硬的專業知識:懂得服務禮儀,知道各部門服務質量標準,了解飯店各部門的大致流程,有較強的組織,控制能力,擅長管理,能夠保證飯店目標的完成,懂得如何塑造飯店組織形象,有飯店長遠發展意識。The results indicate thai ; first, there exists quite an obvious gap in terms of service reliability and responsiveness between hotel performance and customers " expectancy that waits to be filled up ; second, the major factors that may restrict hotel service quality include efficiency level of service quality management, organizational culture, management coordination, the general qualification of employees and level of employee sarisfaction with the problems identified through the foregoing research, the thesis proceeds to bring forward suggestion of measures that can help improve the service quality of hotels in china these measures are strengthening the function of service quality management system, implementing the employee satisfaction strategy, improving the comprehensive qualifications of hotel employees through all - round training programs, improving internal coordination in hotels, and managing the expectancy of hotel guests
實證研究由兩部分組成:第一部分是利用servqual模型,從賓客角度調查我國飯店服務質量差距;第二部分是對飯店管理者和員工發放調查問卷,利用sas統計軟體對收集的調查數據進行回歸分析。實證研究結果表明:我國飯店服務質量在可靠性與反應性方面離賓客期望有較大差距,尚有待提高;制約飯店服務質量的主要因素為:服務質量管理效率、企業文化、組織協調度、員工素質和員工滿意度。根據研究中發現的問題,本文提出了提高我國飯店服務質量的具體對策建議:完善服務質量管理體系;實施員工滿意戰略;強化培訓教育,提高員工整體素質;提高飯店內部協調性;管理賓客期望。My occupation target is looking for general manager ' s assistant, financial controller, office director, front dept. manager of four, five - star hotel, make advantage of my experience for many years in hotel management, including : administer modern hotel, carry out hotel management plan, correspond all departments relations ; investigate the tourism and hotels market or development, put forward rationalization suggestion with opinion, help general manager work ; according the work for the general manager ' s arranged, taking charge that the service quantity is accorded by the standard of hotel regulate, assessing the work by quantizing standard ; establish and practice regulation that the whole set of system of modern hotel manage
尋求四、五星級酒店總經理助理、財務總監、辦公室主任、前廳部經理職位或三星級酒店高層管理職位,以充分發揮自己多年積累的工作經驗,包括:現代酒店經營管理、執行酒店經營計劃和酒店行政工作的協調與管理;對旅遊市場及飯店經營管理情況進行調查研究,提出合理化建議和意見,協助總經理工作;按照總經理的分工安排,負責保證具體業務部門的服務質量達到飯店規定的標準,對各具體業務部門工作的結果用量化的標準進行考核;建立並落實適用於現代酒店管理的整套規章制度。The changchun overseas chinese hotel gains the high honor several years because of the high standard management for the service, high taste in the decoration design and high rate in the satisfaction of the guests
悠悠南湖水,耿耿華僑人。多年來長春華僑飯店以其高水準的服務管理高品味的裝潢設計,高比率的顧客滿意度贏得了各界人士的廣泛贊譽。分享友人