epcc 中文意思是什麼
epcc
解釋
愛丁堡并行計算中心-
The thesis makes researches on technologies of call centers, voice disposing technologies and the synthetic application of these technologies. with setting up a call center which is called epcc ( electric power call center ) in a electric power company, the thesis describes pivotal technologies in call centers, such as voice disposing technologies >, crm ( customer relationship management ) and web technologies, the thesis represents standard schemes and standard frames of call centers, and the thesis describes pivotal technologies in voice disposing procedures, such as speech synthesize and speech recognize, and the thesis describes voice disposing technology " s applications in call centers that are called ivr ( interactive voice response ) systems, then the thesis discusses the acd ( auto call distribution ) program in epcc
本論文通過建立呼叫中心的一個實例（電力呼叫中心） ，對呼叫中心、語音技術及其綜合應用進行了較為深入的研究。通過呼叫中心的電力應用，較詳細地論述了呼叫中心的關鍵技術：語音技術、客戶關系管理crm和web技術等；較深入地闡述了呼叫中心的典型方案和典型結構；較詳細地論述了語音信號處理技術的關鍵技術：語音合成技術及語音識別技術：深入討論了語音技術在呼叫中心的具體應用- - - ivr系統及其關鍵技術；較詳細地討論了電力呼叫中心中所採用的acd演算法，並基於acd演算法完善了呼叫中心的表現形式。 -
The thesis sets up the mode and the frame for call centers in electric power industry, then builds epcc which is worthy of putting into using, epcc integrates last information disposing technologies such as speech synthesize, speech recognize, interactive voice response, internet technologies and database technologies, epcc has fine market prospect, because it has friendly user interface, it is open for updating and advanced as well as stabile
本文提出了電力呼叫中心的模式和體系，並基於此建立了一套較為完整的、具有相當實用性的呼叫中心，該呼叫中心整合了語音合成和識別技術、自動語音交互技術、 internet網路技術、數據庫技術等前沿信息處理技術，具有先進、開放、友好和穩定可靠等特點，具有較廣闊的市場前景。
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